Patient Experience Assistant
The Princess Alexandra Hospital NHS Trust
This job is now closed
Job summary
Our Patient Experience and Engagement Team plays a critical role within the Trust and is a voice for both patients and staff.
You will join a leading team who are driving change in patient experience and engagement, Winners of the RCN Team of the Year 2022 and with our patient panel Winners of the Queens Award for Voluntary Service. We are passionate about driving improvements for our patients, families and carers.
Main duties of the job
As our patient experience assistant, you will provide first point of contact for complainants, people seeking PALS support and staff in relation to complaints, concerns, comments and compliments.
About us
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We are on the verge of a defining moment in PAHT's history. What lies ahead is a journey of transformation and improvement that will lead us successfully into the future, enabling us to delivermodern, integrated and outstanding carethat keeps our growing and ageing population healthier.
Date posted
01 December 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,008 to £25,553 a year per annum inclusive of high cost area supplement
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
292-5742476-ASL-A
Job locations
Princess Alexandra Hospital
Harlow
CM20 1DR
Employer details
Employer name
The Princess Alexandra Hospital NHS Trust
Address
Princess Alexandra Hospital
Harlow
CM20 1DR
Employer's website
https://www.pah.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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