The Princess Alexandra Hospital NHS Trust

Patient experience improvement lead

Information:

This job is now closed

Job summary

Are you constantly thinking of ways in which we can keep the patient at heart in a dynamic, acute care environment?

Are you energised by the opportunity to creatively collaborate with the patient, carer and family voice in how we deliver healthcare excellence?

If so, we would love to hear from you.

The successful candidate will take on this 6-month fixed term secondment as the Patient Experience Quality Improvement Lead driving change using data and soft intelligence.

Working with our dedicated divisional, patient experience and quality improvement teams supporting the delivery of the Trust's patient safety, experience and quality strategy and quality improvement programmes we need you to drive change, through

Reporting to the Associate Director of Patient Engagement and Experience, this role is integral to patient experience across the organisation with the delivery of large and complex Trust wide improvement programmes aligned to PAHT 2030.

The CQC inpatient survey, urgent care survey improvement programmes are part of the safety, experience and quality strategy and prioritise communication, technology and kindness in our day to day patient experience practice.

The successful candidate will be integral to ensuring that a patient and person-centred culture is embedded in the organisation by working with staff to use quality improvement methodologies to achieve this.

Main duties of the job

JOB SUMMARY

The post holder will support the Trust patient experience improvement programme, this will include our CQC patient satisfaction survey, improvements from PALS and complaints actions.

The post with work with senior leaders within the corporate team and divisional patient safety and quality teams to support actions to address the concerns and themes raised.

The post holder will have to work independently and demonstrate leadership to deliver the improvements.

The post holder will need to work at senior level and identify risks to deliver the programme, working with the leadership team to mitigate the risk.

The post holder will be required to engage with our patients, family and carers to support the improvement work and identify any new areas to focus. The post holder will be required to review existing and support revising or developing new policies and processes.

This post holder will be responsible for driving significant improvements in service as a result of the patient experience and ensure that the Trust has in place a robust monitoring system to collect evidence in support of the achievement of CQC outcomes and other relevant standards for patients.

PRINCIPAL AIMS

The post-holder will be able to work independently and with autonomy to deliver the change required.

About us

ABOUT US

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

You will join a leading team who are driving change in patient experience and engagement, Winners of the RCN Team of the Year 2022 and with our patient panel Winners of the Queens Award for Voluntary Service. We are passionate about driving improvements for our patients, families and carers.

We are on the verge of a defining moment in PAHT's history. What lies ahead is a journey of transformation and improvement that will lead us successfully into the future, enabling us to deliver modern, integrated and outstanding care that keeps our growing and ageing population healthier.

Details

Date posted

18 October 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£52,963 to £59,360 a year pro rata inclusive of high cost area supplement

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

292-5727961-ASL

Job locations

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX


Job description

Job responsibilities

  • Follow the PAHT 2030 strategy and follow the values for of the Trust. Develop communication channels with staff, patients and the public including the development of internal and external events and workshops, such as What Matters to Me and In Your Shoes as part of the quality improvement programme.

  • Support the existing data capture to analysis and support senior decision making at Trust Board level. Ability to write Board level papers and present on behalf of ADPE and DOCQG as required.

  • Engagement with the Trust wide quality and safety teams to identify any new themes or risks that will impact on patient safety.

  • Establish task and finish group with all divisions represented to deliver required improvements that have been identified from the recent CQC patient satisfaction survey.

  • Overall responsibility for the delivering the quality improvements for CQC patient satisfaction and complaints and PALS identified themes.

  • To act as a leader within the established patient experience team and provide role modelling and coaching to the team members as required.

More details in the document attached.

Job description

Job responsibilities

  • Follow the PAHT 2030 strategy and follow the values for of the Trust. Develop communication channels with staff, patients and the public including the development of internal and external events and workshops, such as What Matters to Me and In Your Shoes as part of the quality improvement programme.

  • Support the existing data capture to analysis and support senior decision making at Trust Board level. Ability to write Board level papers and present on behalf of ADPE and DOCQG as required.

  • Engagement with the Trust wide quality and safety teams to identify any new themes or risks that will impact on patient safety.

  • Establish task and finish group with all divisions represented to deliver required improvements that have been identified from the recent CQC patient satisfaction survey.

  • Overall responsibility for the delivering the quality improvements for CQC patient satisfaction and complaints and PALS identified themes.

  • To act as a leader within the established patient experience team and provide role modelling and coaching to the team members as required.

More details in the document attached.

Person Specification

Qualifications

Essential

  • Nursing

Experience

Essential

  • quality first 3
Person Specification

Qualifications

Essential

  • Nursing

Experience

Essential

  • quality first 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX


Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Associate director patient engagement

Shahid Sardar

shahidsardar@nhs.net

Details

Date posted

18 October 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£52,963 to £59,360 a year pro rata inclusive of high cost area supplement

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

292-5727961-ASL

Job locations

The Princess Alexandra Hospital NHS Trust

Hamstel Road

Harlow

CM20 1QX


Supporting documents

Privacy notice

The Princess Alexandra Hospital NHS Trust's privacy notice (opens in a new tab)