Job summary
The Surgery & Critical Care division is on the lookout for a skilled administrator to undertake the Inpatient Admissions Clerk role on a full-time, permanent basis.
You will be part of the Complex Booking team, ensuring that a high-quality service is provided for patients booked for elective procedures, and they leave having had a positive experience. You will work closely with and be supported by the multi-disciplinary team, which includes surgeons, nurses, senior managers and other admin staff.
Main duties of the job
You will primarily support the Admission Officers in the booking of patients for theatre procedures from the waiting list, from a number of specialties across the division, in accordance with Government Access standards and the Trust's Patient Access Policy, ensuring efficient and effective use of Main theatre/ADSU sessions.
About us
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Job description
Job responsibilities
- To log into a call centre and receive calls allocated via the routing system answering these in a polite, friendly and professional manner
- Ensure that Continued Care Planning Forms are completed for every patient added to the waiting list on the patient administration system (PAS)
- To book pre-assessment appointments for patients ensuring that all clinics are fully utilised and escalating to the Team Leader of any capacity issues.
- Provide cross cover for other Inpatient admission clerks as requested by the Team Leader
- To ensure that patient confidentiality is maintained at all times.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner
- To ensure a high standard of Customer Service is provided at all times
- The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dictated deadlines
- Book transport for patients that require transport within the Trust criteria or have special needs.
- Maintaining accurate information on PAS.
- Provide cross cover for colleagues during annual leave and sickness.
- Assist the Admissions Officers in sending out confirmation of admission letters to patients.
- To work under own initiative and make confident decisions as required to ensure an efficient service
- To ensure compliance with all relevant Trust policies
- To participate in meetings as requested by your manager
- Participate in appropriate training sessions/programmes, according to the needs of the service and to ensure compliance with all mandatory training
Job description
Job responsibilities
- To log into a call centre and receive calls allocated via the routing system answering these in a polite, friendly and professional manner
- Ensure that Continued Care Planning Forms are completed for every patient added to the waiting list on the patient administration system (PAS)
- To book pre-assessment appointments for patients ensuring that all clinics are fully utilised and escalating to the Team Leader of any capacity issues.
- Provide cross cover for other Inpatient admission clerks as requested by the Team Leader
- To ensure that patient confidentiality is maintained at all times.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner
- To ensure a high standard of Customer Service is provided at all times
- The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dictated deadlines
- Book transport for patients that require transport within the Trust criteria or have special needs.
- Maintaining accurate information on PAS.
- Provide cross cover for colleagues during annual leave and sickness.
- Assist the Admissions Officers in sending out confirmation of admission letters to patients.
- To work under own initiative and make confident decisions as required to ensure an efficient service
- To ensure compliance with all relevant Trust policies
- To participate in meetings as requested by your manager
- Participate in appropriate training sessions/programmes, according to the needs of the service and to ensure compliance with all mandatory training
Person Specification
Personal Qualities
Essential
Desirable
- Good organisation, time management and prioritisation skills
Experience
Essential
- Previous administrative/office experience
Desirable
- Previous experience of working in a booking role
skills and Knowledge
Essential
- Ability to work accurately under pressure
- A good standard of written and communication skills including basic reports
Education and Qualifications
Essential
- Educated to GSCE level in English and Maths or equivalent experience
Person Specification
Personal Qualities
Essential
Desirable
- Good organisation, time management and prioritisation skills
Experience
Essential
- Previous administrative/office experience
Desirable
- Previous experience of working in a booking role
skills and Knowledge
Essential
- Ability to work accurately under pressure
- A good standard of written and communication skills including basic reports
Education and Qualifications
Essential
- Educated to GSCE level in English and Maths or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.