Ward Clerk - Care of the Elderly

Job summary

An exciting opportunity has arisen on Winter Ward for a dedicated, hard working team player to join our team. We are on a journey to delivering excellence in Older People's Care.

We would love for you to be part of this exciting journey, come and join us!

You will be providing a comprehensive administrative service in support of the multidisciplinary team, using a professional and customer-centred approach to all patients and their families who are undergoing care at The Princess Alexandra Hospital.

Main duties of the job

• To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives
• To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times while maintaining a warm, friendly and helpful welcome and the reception area and desk is kept clean and tidy
• Provide relevant information to patients and relatives clearly and in a way that they understand and in a sympathetic and sensitive manner.
• To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner ensuring patient confidentiality at all times.
• To ensure that all patient activity including admission, discharges and transfers to and from the ward are accurately recorded in a timely fashion as patient movement occurs, by the use of currently used system.
• To liaise with Nurses, Doctors, MDT and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for patients.
• To ensure the patient records are requested and available for patients admitted to the ward or as required.
• Ensure patient records are maintained and electronically tracked in accordance with the Trust's policies and procedures

About us

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire. We have a once in a lifetime opportunity to build a new hospital that will transform healthcare for the people of Harlow and beyond.

The New Princess Alexandra Hospital will be a world-class facility delivering first-rate care for our patients and providing the best place to work for our people.

It will be a hospital for the future; one that will care for many generations to come.

Working for the Princess Alexandra Hospital NHS Trust entitles you to the following benefits:

• Full induction process
• Structured pay scheme with annual increments
• Additional living supplement to your basic salary
• 27 - 33 days annual leave plus bank holidays dependant on length of service (pro rata for part time staff)
• NHS Pension scheme
• Flexible working patterns
• Onsite creche facilities
• Annual appraisals with career pathways
• In-house training courses
• Discounted hospital restaurant

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Harlow

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Harlow

Harlow

CM20 1QX

Employer's website

https://www.pah.nhs.uk (Opens in a new tab)

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