Receptionist - Cardiac Outpatients
The Princess Alexandra Hospital NHS Trust
This job is now closed
Job summary
The Cardiology department is looking for a full-time Receptionist to join the team, working on the front desk as the first point of contact for patients, relatives and visitors, providing a professional and efficient service and assisting with the smooth running of all cardiac clinics and outpatient lists.
Standard office hours apply - Monday-Friday 9:00am-5:00pm.
Main duties of the job
- To greet all patients in a warm and friendly manner, and demonstrate sensitivity, honesty and courteousness at all times.
- To advise and direct patients throughout their visit maintaining good customer relationship.
- To assist with outpatient administrative procedures to patients (including arranging transport, booking follow up appointments etc.) to receive patients into clinic ensuring that all personal details are correct on the Hospital Information (Cosmic and CRIS) and change details as required. Print clinic lists at the start of the day.
- To book patients in on hospital system to show attendance.
- To answer the department phone in a polite and friendly manner dealing with day to day queries or forwarding the call to the appropriate person efficiently.
- To collect and prepare case notes for patients attending clinics, ensuring that all case notes are available prior to clinic by checking against clinic list and inform Medical Records regarding any missing notes.
- Record non-attenders on Cosmic and ensure doctors have outcomed all patients.
About us
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Date posted
18 May 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,575 a year per annum inclusive of high cost area supplement
Contract
Permanent
Working pattern
Full-time
Reference number
292-5259715-CE
Job locations
Princess Alexandra Hospital
Hamstell Road
Harlow
CM20 1QX
Employer details
Employer name
The Princess Alexandra Hospital NHS Trust
Address
Princess Alexandra Hospital
Hamstell Road
Harlow
CM20 1QX
Employer's website
https://www.pah.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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