Job summary
Are you ready to make a real difference in people's lives every single day? Join Imperial College Healthcare NHS Trust as a Healthcare Support Worker and become part of a vibrant, compassionate team delivering acute patient-centred care across our five hospitals and community services.
As a Healthcare Support Worker, you will play a vital role within the multidisciplinary team, working under the guidance and supervision of registered nurses, midwives, or nurse associates.
You will undertake a range of delegated clinical care duties, including patient observations, assisting with personal care, supporting nutrition and hydration, and maintaining a safe and dignified environment for patients.
Main duties of the job
- To work as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
- Ensure all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
- To facilitate the operation of the main outpatient clinics by managing the flow of patients through clinics.
- To ensure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
- To supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.
About us
Imperial College Healthcare NHS Trust is one of the largest NHS trusts in the country, with a global reputation for excellence in care, research, and education.
You will benefit from outstanding learning and development opportunities, a supportive and inclusive culture, recognition schemes, and access to a wide range of staff benefits including the NHS pension scheme, flexible working, and wellbeing initiatives.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- Certificates of competence in performing basic clinical observations and procedures
- NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
- English Language GCE/GCSE or equivalent
Desirable
- Phlebotomy training
- Management training
Experience
Essential
- Experience in Healthcare.
- Knowledge of hospital administrative systems
Desirable
- Experience in an Outpatient Clinic Setting
Skills/knowledge/abilities
Essential
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager
- Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation
Desirable
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Person Specification
Education/ qualifications
Essential
- Certificates of competence in performing basic clinical observations and procedures
- NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
- English Language GCE/GCSE or equivalent
Desirable
- Phlebotomy training
- Management training
Experience
Essential
- Experience in Healthcare.
- Knowledge of hospital administrative systems
Desirable
- Experience in an Outpatient Clinic Setting
Skills/knowledge/abilities
Essential
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager
- Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation
Desirable
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
