Job summary
9-month Fixed Term / Secondment OpportunityAre you an experienced NHS administrator looking for your next challenge? Do you want to play a key role in a specialist service that makes a real difference to patient care? If so, this is an exciting fixed-term opportunity for 9 months, and we welcome applications from those seeking a secondment.
The Tuberculosis (TB) Service at Imperial College Healthcare NHS Trust is seeking a motivated, enthusiastic and highly organised individual to join our dedicated team. Our TB service operates across three major London hospitals--Charing Cross, Hammersmith and St Mary's--and also supports TB healthcare provision at HMP Wormwood Scrubs. This is a varied and rewarding role where no two days are the same. You will work as part of a dynamic, supportive multidisciplinary team committed to delivering high-quality care and achieving key performance targets. As TB Coordinator, you will be at the heart of the service, ensuring robust administrative processes are in place so patients receive timely, efficient and compassionate care throughout their treatment journey.
This role offers an excellent development opportunity for someone with previous NHS administrative or coordination experience who is keen to broaden their skills. We will provide training and support to help you build confidence and develop expertise within TB services.
Main duties of the job
- To act as first point of contact for patients and members of the Public seeking TB information and support from the hospital.
- To demonstrate a high standard of customer care by being always courteous and helpful to patients, visitors, and staff. To provide patients with appropriate information relating to their appointment.
- Support timely communication of clinic letters or other clinical information related to TB patients through processing clinic letters, reports and other clinical correspondence using an electronic remote transcription service (Dictate IT).
- Act as an intermediary to take messages for the TB Nursing and Medical Team within the Department, in person and over the telephone, and ensure that all messages are accurately conveyed to the appropriate person.
- Maintain administrative systems (electronic and manual). This includes managing an accurate and up-to-date appointments diary, scheduling and planning the TB Team future engagements including organising meetings, collating appropriate papers, and gathering information in relation to the specific meetings.
- To assist in meeting timescales of the submission of data for national and local requirements. This includes but is not limited to, data relating to the London TB Register, TB in London Report, Cohort Review and service KPIs.
- Purchasing stationery order for office equipment and ensure stock levels are maintained.
- To aid in developing and instigating service improvement projects.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's Text.
- NVQ level 4 or equivalent; diploma level or equivalent experience.
Desirable
- Evidence of further education
Experience
Essential
- Previous NHS or TB admin experience required.
- Proven experience of working to tight and strict deadlines.
- Problem solving techniques and implementation of sustainable changes.
- Knowledge of administration procedures and experience of using multiple and complex IT systems.
- Proven ability in managing people, process, quality and productivity.
- Management of complex administrative process.
- Effective time management.
- Productive working without supervision.
Desirable
- Experience of working with senior clinical staff.
Skills/Knowledge/ Abilities
Essential
- Able to communicate contentious and or sensitive information to service users and internal colleagues
- Track record of influencing and engaging staff.
- Ability to prioritise and delegate tasks appropriately.
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Able to identify areas for improvement and implement processes as appropriate.
- Ability to work autonomously and as part of a team.
- Lead by example.
- Understanding of providing excellent customer service.
- Ability to work logically with great attention to detail using own initiative.
- Strong Microsoft Office/IT knowledge and experience
- Ability to work within a team/coordination role.
- Good time management skills to prioritise workload.
Desirable
- Understanding of CERNER Patient Administration System
- Knowledge of TB pathways
Person Specification
Education/ Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's Text.
- NVQ level 4 or equivalent; diploma level or equivalent experience.
Desirable
- Evidence of further education
Experience
Essential
- Previous NHS or TB admin experience required.
- Proven experience of working to tight and strict deadlines.
- Problem solving techniques and implementation of sustainable changes.
- Knowledge of administration procedures and experience of using multiple and complex IT systems.
- Proven ability in managing people, process, quality and productivity.
- Management of complex administrative process.
- Effective time management.
- Productive working without supervision.
Desirable
- Experience of working with senior clinical staff.
Skills/Knowledge/ Abilities
Essential
- Able to communicate contentious and or sensitive information to service users and internal colleagues
- Track record of influencing and engaging staff.
- Ability to prioritise and delegate tasks appropriately.
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Able to identify areas for improvement and implement processes as appropriate.
- Ability to work autonomously and as part of a team.
- Lead by example.
- Understanding of providing excellent customer service.
- Ability to work logically with great attention to detail using own initiative.
- Strong Microsoft Office/IT knowledge and experience
- Ability to work within a team/coordination role.
- Good time management skills to prioritise workload.
Desirable
- Understanding of CERNER Patient Administration System
- Knowledge of TB pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
