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Imperial College Healthcare NHS Trust

Service Support Co-ordinator (Pharmacy clinical trials)

The closing date is 03 December 2025

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Job summary

You will work directly with the Head of Pharmacy Clinical Trials & Advanced Therapies, providing day-to-day operational support to ensure the service runs smoothly. Responsibilities include:

  • Managing administrative and clerical staff
  • Coordinating trial activity, performance reporting, and budget monitoring
  • Supporting service planning, recruitment, and quality control
  • Acting as a key liaison with internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisations

Youll also play a vital role in maintaining high standards of research governance and ensuring the service meets performance targets

Main duties of the job

  • Provide day-to-day operational support to the Head of Pharmacy Clinical Trials & Advanced Therapies to ensure the smooth running of the service.
  • Manage administrative and clerical staff within the Pharmacy Clinical Trials team, including recruitment, performance reviews, and training.
  • Coordinate trial tracking activities, maintaining accurate records of trial status, resourcing, activity, and budgetary information.
  • Support budget management by monitoring expenditure, investigating variances, and maintaining financial records.
  • Ensure performance targets are met by validating trial setup and activity data, updating systems, and implementing action plans.
  • Act as a key point of contact for internal and external stakeholders including NHS consultants, pharmaceutical companies, and research organisations.
  • Lead service improvement initiatives and contribute to modernisation projects across the department.
  • Maintain high standards of research governance, ensuring compliance with policies, procedures, and risk management protocols.
  • Provide cover for the Head of Pharmacy Clinical Trials & Advanced Therapies during absence, briefing senior managers as needed.
  • Coordinate staffing rotas, manage leave and sickness reporting, and ensure continuity of service delivery.

    • About us

    As one of the largest NHS trusts in the UK, we deliver acute and specialist care across five hospitals and a growing number of community and digital services. We are proud to be part of an Academic Health Science Centre, working closely with Imperial College London to translate research into better patient outcomes.

    Details

    Date posted

    05 November 2025

    Pay scheme

    Other

    Salary

    £23.74 an hour

    Contract

    Bank

    Working pattern

    Full-time

    Reference number

    C9290-25-1362

    Job locations

    The Bays

    S Wharf Road

    London

    W2 1NY


    Job description

    Job responsibilities

    This role is essential in ensuring the smooth running of non-clinical aspects of the service, working closely with the Head of Pharmacy Clinical Trials & Advanced Therapies.

    You will manage administrative staff, coordinate trial activity and performance reporting, support budget monitoring, and contribute to service planning and improvement initiatives. Acting as a key liaison between internal teams and external stakeholders, youll help maintain high standards of research governance and ensure the service meets its performance targets.

    This is an excellent opportunity for someone with strong leadership, communication, and organisational skills who is passionate about supporting clinical research and improving patient care.

    Job description

    Job responsibilities

    This role is essential in ensuring the smooth running of non-clinical aspects of the service, working closely with the Head of Pharmacy Clinical Trials & Advanced Therapies.

    You will manage administrative staff, coordinate trial activity and performance reporting, support budget monitoring, and contribute to service planning and improvement initiatives. Acting as a key liaison between internal teams and external stakeholders, youll help maintain high standards of research governance and ensure the service meets its performance targets.

    This is an excellent opportunity for someone with strong leadership, communication, and organisational skills who is passionate about supporting clinical research and improving patient care.

    Person Specification

    Skills/Abilities

    Essential

    • Able to interpret complex information in order to act upon it and disseminate to others
    • Very proficient user of database, spreadsheet and presentation software

    Desirable

    • Have a knowledge of the NHS Plan targets
    • Have been involved with a change management project
    • Have knowledge of how to manage a budget.
    • Have worked in a complex clinical service in an Acute Teaching Hospital

    Experience

    Essential

    • Experience of line managing people
    • Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions Motivate, influence and negotiate others Act as a role model Adapt to change
    • Be determined to achieve the best possible outcome

    Desirable

    • Demonstrate an understanding of the concept of Clinical Governance & Research
    • Have had experience of recruitment, performance review and disciplinary processes
    • Has an understanding of the issues facing the NHS and/or clinical trials Ability to think laterally
    • Management experience in the NHS

    Qualifications

    Essential

    • Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.

    Desirable

    • Management qualification
    Person Specification

    Skills/Abilities

    Essential

    • Able to interpret complex information in order to act upon it and disseminate to others
    • Very proficient user of database, spreadsheet and presentation software

    Desirable

    • Have a knowledge of the NHS Plan targets
    • Have been involved with a change management project
    • Have knowledge of how to manage a budget.
    • Have worked in a complex clinical service in an Acute Teaching Hospital

    Experience

    Essential

    • Experience of line managing people
    • Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions Motivate, influence and negotiate others Act as a role model Adapt to change
    • Be determined to achieve the best possible outcome

    Desirable

    • Demonstrate an understanding of the concept of Clinical Governance & Research
    • Have had experience of recruitment, performance review and disciplinary processes
    • Has an understanding of the issues facing the NHS and/or clinical trials Ability to think laterally
    • Management experience in the NHS

    Qualifications

    Essential

    • Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.

    Desirable

    • Management qualification

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Imperial College Healthcare NHS Trust

    Address

    The Bays

    S Wharf Road

    London

    W2 1NY


    Employer's website

    https://www.imperial.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Imperial College Healthcare NHS Trust

    Address

    The Bays

    S Wharf Road

    London

    W2 1NY


    Employer's website

    https://www.imperial.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Shkyler Burrowes

    shkyler.burrowes@nhs.net

    Details

    Date posted

    05 November 2025

    Pay scheme

    Other

    Salary

    £23.74 an hour

    Contract

    Bank

    Working pattern

    Full-time

    Reference number

    C9290-25-1362

    Job locations

    The Bays

    S Wharf Road

    London

    W2 1NY


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