Job summary
An exciting new post has arisen within the Maternity administration team, as the Outpatient Clinic Clerk.
You will be responsible for managing the appointments and patient queries for the maternity outpatient department, providing effective and efficient administrative support. You will be working closely with the midwives, obstetricians and administrative teams and expected to be well organised. The post holder will be accountable to the Admin supervisor for the Queen Charlotte's site.
If you have previous patient appointment bookings and managing front line queries with a flexible "can-do" attitude to work, exceptional customer service skills and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.This is a fixed term position ending 22nd May 2026.
Main duties of the job
- To enter, record and update information to ensure that all patients are accuratelyregistered on the relevant Trust information system and that any furtherdocumentation relating to a patients' appointment is completed and appropriatelystored.
- Maintain effective administrative systems both electronic and manual, including thoserelating to all patient appointment booking processes.
- Maintain and update records of appointment availability for all clinics.
- Liaise with other services to ensure that appropriate tests are ordered and collected.
- Promote a customer focused approach to receiving patients and visitors to the clinic,providing a courteous, responsive and effective first point of contact (in person andby telephone) for patients, carers and healthcare professionals, both internal andexternal to the Trust.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Previous clerical experience
Desirable
- Previous experience in an NHS setting
- Experience with information databases
- Experience dealing with people in a healthcare or other stressful environments
Skills
Essential
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Good organisational skills
Desirable
- Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Cerner experience
Person Specification
Education
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Previous clerical experience
Desirable
- Previous experience in an NHS setting
- Experience with information databases
- Experience dealing with people in a healthcare or other stressful environments
Skills
Essential
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Good organisational skills
Desirable
- Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Cerner experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
