Imperial College Healthcare NHS Trust

Failsafe Officer

The closing date is 09 October 2025

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Job summary

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.

Main duties of the job

  • Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital
  • Ensuring quality and customer care standards are met where relevant
  • Contribution to positive patient experiences.
  • Provide failsafe support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
  • To act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
  • Act as a point of escalation to senior and direct line management if any concerns within clinic capacity or patients.
  • Ensuring patient pathway run smoothly within the specified area and is not delayed or lost to follow up.
  • To provide reception cover if needed
  • Applicant may be required to cross site between Western Eye Hospital and Stowe Eye Care Centre

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-2036

Job locations

Western Eye Hospital

Marylebone Road

London

NW1 5QH


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • GCSE or equivalent experience

Desirable

  • Ophthalmology terminology, understanding of pathway

Skills/Knowledge/ Abilities

Essential

  • Competent use of IT systems - Excel, Word, & database input

Desirable

  • Service sector work (preferably hospital). Cerner Medisoft

Experience

Essential

  • Administrative experience

Desirable

  • Previous experience in an NHS institution.
Person Specification

Education/ Qualifications

Essential

  • GCSE or equivalent experience

Desirable

  • Ophthalmology terminology, understanding of pathway

Skills/Knowledge/ Abilities

Essential

  • Competent use of IT systems - Excel, Word, & database input

Desirable

  • Service sector work (preferably hospital). Cerner Medisoft

Experience

Essential

  • Administrative experience

Desirable

  • Previous experience in an NHS institution.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

Marylebone Road

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

Marylebone Road

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Keisha Clarke

keisha.clarke@nhs.net

02033123209

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,546 to £32,207 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-2036

Job locations

Western Eye Hospital

Marylebone Road

London

NW1 5QH


Supporting documents

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