Urgent Treatment Centre Receptionist
The closing date is 25 June 2025
Job summary
An exciting opportunity has arisen to join our team of administrators in St Mary's Hospital Urgent Treatment Centre(UCT), providing support to patients, clinicians, nurses, and managers.
As a UTC administrator you will be the first port of contact for patients calling and coming into the department both at the front door and for patients arriving via 111 or London Ambulance. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.
The post also involves creating close working relationships with services outside of the Urgent Treatment Centre, such as the London Ambulance Service paramedics, the Information and Communications Technology department (ICT), and staff from the A&E & Same Day Emergency Centre (SDEC).
You will have the chance to develop your administrative skills on our award-winning in-house courses and through a programme of structured appraisals, support and development.
Please note the following shifts available- successful applicants will need to be available for a minimum of 15 hours (2 shifts)- shifts can be a combination of early's/lates & nights.
Monday- 1500-2300/ 2300-0700Tuesday- 2300-0700Wednesday- 2300-0700Thursday- 1500-2300/2300-0700Friday- 1500-2300Saturday- 0700-1500/1500-2300Sunday- 0700-1500/ 1500-2300-2300-0700
Main duties of the job
- To maintain a high level of customer care at all times. To communicate effectively and sympathetically with all visitors to the department.
- To obtain and input patient demographic details onto the hospital database ensuring accuracy.
- To ensure that all administrative duties are carried out in a professional, accurate and efficient manner at all times.
- To work in cooperation with other members of staff to maintain the smooth running of all reception and clerical areas within the department.
- To respond in the event of a major incident and hold an action card in the Emergency Department.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Details
Date posted
11 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,039 to £31,088 a year inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-MIC-1680
Job locations
St Mary's Hospital
London
W21NY
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
St Mary's Hospital
London
W21NY
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)