Job summary
Do you thrive at the intersection of operational delivery, digital innovation and programme leadership? If so, we're looking for someone like you.
At Imperial College Healthcare NHS Trust, we are seeking an outstanding leader to take on the role of Head of Digital Patient Pathway Management.
This is about more than just technology. It's about bridging the gap between clinical and operational teams through digital solutions that deliver actionable insights, streamline patient journeys, and help our staff focus on what matters most - delivering outstanding care.
The Digital Patient Pathway Management (DPPM) team was established to transform how we manage patient pathways, ensuring care is timely, effective, and consistently high quality.
As Head of DPPM, you will be responsible for the full implementation of the Federated Data Platform and its associated products - a major opportunity to shift the dial on performance, productivity, and patient experience. You'll report through to the Chief Operating Officer, and lead a Trust-wide delivery programme, ensuring digital operations are fully aligned with frontline priorities and delivering maximum impact.
This role requires someone who is equally comfortable engaging with clinicians at the bedside and translating complex requirements into scalable, digital solutions.
If you bring the vision, energy and curiosity to drive innovation and the discipline and tenacity to deliver it at pace, we would love to hear from you.
Main duties of the job
- Improve equity of access, reduce unwarranted variation in clinical outcomes and productivity
- Ensure we provide timely care to our patients and reduce the elective backlog
- Keep elective pathways running for as long as possible in the context of managing COVID surge and elective recovery
- Drive the delivery of operationally led digital pathway management projects with an aim to improve patient outcomes, increase efficiency, and enhance the patient experience, in line with Trust and NWL priorities and strategic objectives
- Work closely with clinical and operational colleagues, and collaboratively with NW London to identify opportunities for improvement and to develop or enhance digital solutions that align with the Trust's strategic objectives based on user insights and user-centred design principles
- Work collaboratively with key leads across programmes and projects at the Trust towards improved patient pathway management and identifying opportunities for digital enablers
- Provide support and training to Trust staff to ensure the successful adoption and use of digital solutions, and to ensure that new starters are trained on digital patient pathway management
- Work collaboratively with the EPR Transformation team and existing Trust transformation teams to ensure that digital enablers are aligned with operational and technical changes (e.g. Cerner changes, pathway improvement).
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education / qualifications
Essential
- Degree level or equivalent experience (relevant to role)
- Postgraduate qualification in relevant area or equivalent experience.
- Recognised management qualification or equivalent experience
- Received training in programme/project management process methodology
Desirable
- Qualification in Project Management
Experience
Essential
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets, including individuals and teams in partnership organisations.
- Experience in a senior management role encompassing either programme or project management and preferably both.
- Experience of waiting list management, with knowledge of technical, operational and clinical challenges in managing RTT and non-RTT elective patient pathways oWorking knowledge of NHS elective care standards
- Proven track record of managing digital change programmes in the NHS
- Proven track record in managing programmes and projects on time and to successful conclusions having delivered at least two large projects to completion
- Demonstrable experience of working across organisational boundaries and with multiple internal and external stakeholders across organisations
- Experience of operating in a complex environment. constructively challenge and handle highly contentious issues across multiple stakeholder groups in a professional manner
- Experience of identifying risks and issues for technical solution deployments in the NHS
- Experience formulating organisational and sector-wide digital strategy and defining constituent programme and projects required to deliver strategic objectives.
- Strong track record with evidence of using technology in innovative ways to enhance business and service performance.
- Evidence of working with senior clinicians and senior management to specify and deliver digital solutions to support care delivery
- Proven track record in successfully directing and managing teams and leading the delivery of multiple concurrent technical functions
- Experience of knowledge in Operations and technical infrastructure
- Significant managerial experience at very Senior Manager level leading and delivering strategic change
- Evidence of delivering significant and measurable outcomes and achievements at both strategic and operational levels
- Experience of delivering multiple interdependent projects to time and budget, including accurate forecasting, regular monitoring and mitigating against overspend.
- Experience of delivering large scale complex interoperability solutions across multiple organisations and settings of care.
- Experience of delivering clinician facing direct care clinical systems across multiple organisations and settings of care.
- Experience co-ordinating the work of a programme team, deploying staff efficiently and influencing others outside the immediate programme team.
- Experience managing 3rd party suppliers in a complex multi-supplier and multi-organisation stakeholder environment.
- Experience working with lay partner groups and communicating highly complex technical concepts in a way which can be easily understood and be responsive and understanding to privacy and confidentiality concerns of lay partners and the public
Skills/knowledge/abilities
Essential
- Ability to achieve commitment and support through the use of integrity and influence
- Ability to identify and embrace change in the drive towards continuous improvement
- Ability to analyse complex technical and strategic issues and provide solutions
- Ability to complete complex tasks requiring coordination of several senior managers within a specified deadline and timeline
- Excellent interpersonal skills and ability to communicate effectively at all levels, particularly in explaining complex technical issues to non-technical people.
- Great leadership and people management skills with the ability to motivate team members in a stressful environment
- Knowledge of relevant Information Governance Toolkit and Assurance framework
- Ability to constructively challenge and handle highly contentious issues across multiple stakeholder groups in a professional manner
- Knowledge of the relevant standards, stages, and assurance gateways relevant to the deployment of large-scale clinical systems within the NHS.
- Knowledge of databases and SQL, software development principles and methodologies, healthcare interoperability standards, and healthcare system design and security principles.
- Ability to prioritise programme team resources and system suppliers within a highly complex multi-stakeholder environment and to make this transparent to the ultimate satisfaction of all stakeholders
- Expert in digitally enabled organisational change - ability to create and implement operational policies to enable new patient pathways
- Advanced Microsoft Office skills
Person Specification
Education / qualifications
Essential
- Degree level or equivalent experience (relevant to role)
- Postgraduate qualification in relevant area or equivalent experience.
- Recognised management qualification or equivalent experience
- Received training in programme/project management process methodology
Desirable
- Qualification in Project Management
Experience
Essential
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets, including individuals and teams in partnership organisations.
- Experience in a senior management role encompassing either programme or project management and preferably both.
- Experience of waiting list management, with knowledge of technical, operational and clinical challenges in managing RTT and non-RTT elective patient pathways oWorking knowledge of NHS elective care standards
- Proven track record of managing digital change programmes in the NHS
- Proven track record in managing programmes and projects on time and to successful conclusions having delivered at least two large projects to completion
- Demonstrable experience of working across organisational boundaries and with multiple internal and external stakeholders across organisations
- Experience of operating in a complex environment. constructively challenge and handle highly contentious issues across multiple stakeholder groups in a professional manner
- Experience of identifying risks and issues for technical solution deployments in the NHS
- Experience formulating organisational and sector-wide digital strategy and defining constituent programme and projects required to deliver strategic objectives.
- Strong track record with evidence of using technology in innovative ways to enhance business and service performance.
- Evidence of working with senior clinicians and senior management to specify and deliver digital solutions to support care delivery
- Proven track record in successfully directing and managing teams and leading the delivery of multiple concurrent technical functions
- Experience of knowledge in Operations and technical infrastructure
- Significant managerial experience at very Senior Manager level leading and delivering strategic change
- Evidence of delivering significant and measurable outcomes and achievements at both strategic and operational levels
- Experience of delivering multiple interdependent projects to time and budget, including accurate forecasting, regular monitoring and mitigating against overspend.
- Experience of delivering large scale complex interoperability solutions across multiple organisations and settings of care.
- Experience of delivering clinician facing direct care clinical systems across multiple organisations and settings of care.
- Experience co-ordinating the work of a programme team, deploying staff efficiently and influencing others outside the immediate programme team.
- Experience managing 3rd party suppliers in a complex multi-supplier and multi-organisation stakeholder environment.
- Experience working with lay partner groups and communicating highly complex technical concepts in a way which can be easily understood and be responsive and understanding to privacy and confidentiality concerns of lay partners and the public
Skills/knowledge/abilities
Essential
- Ability to achieve commitment and support through the use of integrity and influence
- Ability to identify and embrace change in the drive towards continuous improvement
- Ability to analyse complex technical and strategic issues and provide solutions
- Ability to complete complex tasks requiring coordination of several senior managers within a specified deadline and timeline
- Excellent interpersonal skills and ability to communicate effectively at all levels, particularly in explaining complex technical issues to non-technical people.
- Great leadership and people management skills with the ability to motivate team members in a stressful environment
- Knowledge of relevant Information Governance Toolkit and Assurance framework
- Ability to constructively challenge and handle highly contentious issues across multiple stakeholder groups in a professional manner
- Knowledge of the relevant standards, stages, and assurance gateways relevant to the deployment of large-scale clinical systems within the NHS.
- Knowledge of databases and SQL, software development principles and methodologies, healthcare interoperability standards, and healthcare system design and security principles.
- Ability to prioritise programme team resources and system suppliers within a highly complex multi-stakeholder environment and to make this transparent to the ultimate satisfaction of all stakeholders
- Expert in digitally enabled organisational change - ability to create and implement operational policies to enable new patient pathways
- Advanced Microsoft Office skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
