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Imperial College Healthcare NHS Trust

Team Support Officer - OpRESTORE

The closing date is 22 June 2025

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Job summary

Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.

This is an opportunity for a motivated, driven and enthusiastic individual with a passion for veterans healthcare or with experience of working in the Armed Forces to support the ongoing development of the service by supporting the administration of referrals into the service.

This is a non-clinical role and successful candidates will have a strong admin background and be comfortable working on their own. Experience of the NHS and NHS systems would be advantageous, and the successful candidate will be confident to liaise with GP practices, NHS Trusts and military charities and have good organisation skills.

Please note this is a home working post and the postholder must be comfortable working in a remote way with limited face to face contact with the rest of the team. The ideal candidate will be able to work 22.5 hrs across 5 days a week. There will be occasional travel into London or other parts of England.

Main duties of the job

  • You will support the OpRESTORE team in providing effective office management by managing letters, logging referrals and dealing with emails from stakeholders, service users and their carers/relatives.
  • You will deal with service users via email who wish to book telephone appointments with OpRESTORE, who may have queries about the service or to make a complaint about the service.
  • You will assist the OpRESTORE Service Manager in the development and promotion of the service, contributing to the trust's aim to provide excellence for our patients.
  • You will assist with collecting patient and community feedback, raise awareness of the patient's experience as reported to OpRESTORE and feedback insights with the aim of being a catalyst for change and improvement.
  • You will deliver a competent and efficient service, demonstrate initiative in dealing with a variety of situations and act as an ambassador for the service and the Trust.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Details

Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

290-SCCS-1923

Job locations

St Marys Hospital

Praed Street

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Diploma NVQ 4 or equivalent experience

Experience

Essential

  • Knowledge and understanding of local voluntary and statutory organisations
  • Knowledge of Armed Forces community or veterans healthcare
  • Knowledge of patient administration systems
  • Knowledge of health related terminology and concepts
  • Experience of providing customer care services and understanding of patient advocacy
  • Experience of problem solving

Skills/Knowledge/ Abilities

Essential

  • Liaison and problem solving skills
  • Ability to exercise tact and diplomacy
  • Ability to be practical, objective and remain calm under pressure
  • Ability to work within organisational policies and procedures
Person Specification

Education/ Qualifications

Essential

  • Diploma NVQ 4 or equivalent experience

Experience

Essential

  • Knowledge and understanding of local voluntary and statutory organisations
  • Knowledge of Armed Forces community or veterans healthcare
  • Knowledge of patient administration systems
  • Knowledge of health related terminology and concepts
  • Experience of providing customer care services and understanding of patient advocacy
  • Experience of problem solving

Skills/Knowledge/ Abilities

Essential

  • Liaison and problem solving skills
  • Ability to exercise tact and diplomacy
  • Ability to be practical, objective and remain calm under pressure
  • Ability to work within organisational policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Marys Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Marys Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

OpRESTORE National Service Manager

Beth Lambert

beth.lambert4@nhs.net

07350422947

Details

Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

290-SCCS-1923

Job locations

St Marys Hospital

Praed Street

London

W2 1NY


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)