Imperial College Healthcare NHS Trust

Medical Secretary

Information:

This job is now closed

Job summary

As a Band 4 Medical Secretary, you will provide a comprehensive and highly efficient administration and leadership service to Senior Managers, Physiologists, Medical Consultants and Nurses within the Respiratory Medicine Department.

Main duties of the job

  • To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
  • The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
  • To provide patients with appropriate information relating to their hospital appointment / procedure.
  • To provide an agreed level of general and clinical information relating to tests and investigations. Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
  • To be able to arrange outpatient and inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly.
  • Work closely with the wider department to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.
  • To process correspondence or other documents on behalf of the consultants and managers.
  • To liaise with external agencies including other hospitals and General Practitioners and provide reports/results where appropriate.
  • To liaise with other departments (clinical and administrative) within the Trust and take action where appropriate.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details

Date posted

24 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-MIC-1592

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Experience and Training

Essential

  • NVQ Level 4 or equivalent qualification or experience
  • Formal Customer Care Training or equivalent experience
  • Previous NHS experience required
  • Previous experience of dealing with patients appointment and booking system
  • Knowledge of medical terminology

Skills/Knowledge/ Abilities

Essential

  • Good telephone manner
  • Good keyboard and IT skills
  • Ability to work unsupervised and use own initiative
  • Ability to manage difficult situations
Person Specification

Experience and Training

Essential

  • NVQ Level 4 or equivalent qualification or experience
  • Formal Customer Care Training or equivalent experience
  • Previous NHS experience required
  • Previous experience of dealing with patients appointment and booking system
  • Knowledge of medical terminology

Skills/Knowledge/ Abilities

Essential

  • Good telephone manner
  • Good keyboard and IT skills
  • Ability to work unsupervised and use own initiative
  • Ability to manage difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Manager

Alice Bull

Alice.bull1@nhs.net

Details

Date posted

24 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-MIC-1592

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

Privacy notice

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