Job summary
As a Service Support Manager, you will be responsible for supporting the implementation of service developments, delivery of access targets, delivery of quality and activity targets, and assist in development of strategy and foster a culture of clinical integration within the Division.
Main duties of the job
- Be responsible for managing the respiratory patient pathway, maintaining effective departmental systems and processes.
- Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
- To communicate directly with patients, General Practitioners and Specialist Consultant referrers both verbally and in writing with regard to waiting times, appointments and treatment dates.
- Work with other members of the wider team to ensure quality standards are adhered to.
- Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
- Develop new processes for the service with a view continuously improving the patient experience.
- Identify the costs associated with service improvement and seeks approval before implementation.
- Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
- Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role.
- Provision of management information.
- Experience of using Cerner
Skills/Knowledge/ Abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Excellent problem solving skills.
- Track record of influencing
- Understanding of providing excellent customer service
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role.
- Provision of management information.
- Experience of using Cerner
Skills/Knowledge/ Abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Excellent problem solving skills.
- Track record of influencing
- Understanding of providing excellent customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
