Job summary
The Administration / Service Support Manager - HPB, Endocrine, and Upper GI Surgery role offers a fantastic opportunity to manage and streamline administrative operations within these specialised surgical services. The postholder will oversee patient pathways, scheduling, and administrative functions to ensure smooth service delivery and an exceptional patient experience. Working closely with clinical and administrative teams, the role involves managing 18-week pathway targets, addressing patient queries, and ensuring compliance with Trust policies. This position is ideal for candidates with strong organisational skills and a proactive approach, keen to contribute to improving efficiency and outcomes in a dynamic surgical environment.
Main duties of the job
- Manages the people, processes and performance of an administration or service support team within a specified service.
- Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
- Provides cross site support to enable co-operation within and amongst teams.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Provision of management
- Operational experience in a managerial role
Desirable
- Experience in Change Management
Skills/knowledge/ abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Able to identify areas for improvement and implement processes as appropriate
- Professional attitude
Desirable
- Advanced Delegation and Time Management
- Leadership Training
Person Specification
Education/ qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Provision of management
- Operational experience in a managerial role
Desirable
- Experience in Change Management
Skills/knowledge/ abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Able to identify areas for improvement and implement processes as appropriate
- Professional attitude
Desirable
- Advanced Delegation and Time Management
- Leadership Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
