Job summary
An exciting opportunity has arisen to come and join us in the Renal & Transplant services located at Hammersmith Hospital in the Renal Secretarial team. The kidney and transplant services is a regional centre and covers the whole of north west London. We provide comprehensive service through our outpatient clinics, inpatient centre and satellite dialysis centres across the region.
The post-holder will be responsible for monitoring the performance and wellbeing of the Renal secretarial team by planning and prioritising their administrative tasks. The post-holder will be responsible for managing workflows relating to production of patient clinic letters in accordance with Trust targets, auditing and pulling reports, assisting with sickness and performance meetings and contributing to the development of SOPs. We are looking for an enthusiastic and organized individual with good teamleading experience.
Other key responsibilities will include managing HR issues such as: recruitment, return to work meetings, completing occupational health referrals and setting SMART goals for colleagues. The post-holder will also be required to support with ongoing administrative projects. The post-holder will be required to operate under their own initiative and take responsibility for daily decision making and have an innovative approach to developing services.
Main duties of the job
- To supervise the Renal Medical Secretary team.
- To supervise administrative processes of the Renal Medical Secretary service day-to-day.
- To supervise the planning and prioritization of Medical Secretary administrative tasks.
- To supervise team members and manages workflows relating to Outpatient clinic letters, the Medical Secretary inbox, incoming correspondence and providing reception services for the Renal Directorate.
- To support and manage the implementation of new systems e.g. Digital Dictation software.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
Essential
- NVQ in Business Administration or equivalent
- Willing to undertake training programmes relevant to the post.
- L2 Numeracy and Literacy.
Experience
Essential
- Demonstrable experience of working as a receptionist/Team leader or equivalent role.
- Team working.
- Supporting/developing others.
Skills/Knowledge/ Abilities
Essential
- Effective verbal and written communication skills.
- Positive and effective team worker.
- Ability to prioritise workload, meet tight deadlines and work independently.
- Set achievable action plans for team members.
- Ability to work in an organized manner, to high standards, demonstrating attention to detail.
- Ability to remain calm under pressure
- Ability to remain calm under pressure
- Willingness to take on new responsibilities and learn new skills.
- Creative approach to problem solving.
Person Specification
EDUCATION
Essential
- NVQ in Business Administration or equivalent
- Willing to undertake training programmes relevant to the post.
- L2 Numeracy and Literacy.
Experience
Essential
- Demonstrable experience of working as a receptionist/Team leader or equivalent role.
- Team working.
- Supporting/developing others.
Skills/Knowledge/ Abilities
Essential
- Effective verbal and written communication skills.
- Positive and effective team worker.
- Ability to prioritise workload, meet tight deadlines and work independently.
- Set achievable action plans for team members.
- Ability to work in an organized manner, to high standards, demonstrating attention to detail.
- Ability to remain calm under pressure
- Ability to remain calm under pressure
- Willingness to take on new responsibilities and learn new skills.
- Creative approach to problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
