Job summary
We are looking for a dynamic and highly motivated individual to be part of our reception team at Charing Cross Hospital. You will need excellent communication and organisational skills and be able to work under pressure.Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.
Charing Cross Hospital offers a comprehensive range of procedures over all modalities with both clinical and research work being undertaken. As part of the first Academic Health Science Centre, our aim is to provide world-class healthcare to our patients through excellence in research, education and training.
Imperial College Healthcare NHS Trust comprises of five hospitals - Charing Cross, Hammersmith, St Mary's, Queen Charlottes and Chelsea and the Western Eye Hospital - and integrating with Imperial College London, offers 50 clinical specialties and has one of the largest portfolios in the country.
Previous unsuccessful applicants within 6 months need not apply.
Main duties of the job
- The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
- To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
- The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
- The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
- To work under the direction and supervision of the Reception Manager/MRI Modality Lead
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- A Level, NVQ3 or equivalent experience
- Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Previous NHS experience required
- Previous experience of dealing with patients appointment and booking system
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Knowledge of NHS waiting and booking targets
- Radiology Information System (RIS)
Skills/knowledge/ abilities
Essential
- Good telephone manner
- Ability to input and retrieve data accurately on a computerised system
- Good keyboard and IT skills
- Polite and courteous manner
- Punctual and enthusiastic
Desirable
- Proficient use of Microsoft Office (Word & Outlook)
Person Specification
Education/ qualifications
Essential
- A Level, NVQ3 or equivalent experience
- Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Previous NHS experience required
- Previous experience of dealing with patients appointment and booking system
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Knowledge of NHS waiting and booking targets
- Radiology Information System (RIS)
Skills/knowledge/ abilities
Essential
- Good telephone manner
- Ability to input and retrieve data accurately on a computerised system
- Good keyboard and IT skills
- Polite and courteous manner
- Punctual and enthusiastic
Desirable
- Proficient use of Microsoft Office (Word & Outlook)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
