Job summary
To welcome patients, consultant medical staff, visitors and all other members of staff to the Lindo Wing as part of Imperial Private Healthcare.
To co-ordinate all inpatient admissions, ensuring that tests and investigations relating to the admissions are arranged as required, with the aim of maximising both bed occupancy and income for the Trust.
This is inclusive of liaison with medical and nursing staff to ensure appropriate room allocation.
To liaise closely with the theatre manager for Imperial private healthcare at the Lindo wing to agree all private operations, ensuring that these are efficiently organised and that any prosthesis or other pieces of equipment are ordered in a timely manner.
To ensure that any private theatre sessions not being used are escalated to the service manager within a 48 hour period. To be able to provide daily admission paperwork to senior managers as requested.
Main duties of the job
The aim of the role is to give a strong, professional first impression of Imperial Private Healthcare for patients, medical staff, and visitors to the department, either in person or through e-mail and telephone.
This includes answering patient queries, being responsible for the Private Healthcare e-mail account, and being responsible for passing medical enquiries onto the appropriate consultant for a response.
The post holder will also ensure that patients have completed their necessary paperwork when they arrive at the department. In addition, the patient coordinator will assist the inpatient coordinators with arranging pre-authorisations for admissions and ITU/HDU requirements.
Finally, the assistant inpatient coordinator is responsible for ensuring the reception area is a welcoming and clean environment at all times.
The post holder will provide an efficient and effective private service and be the first point of contact in this front facing role for the service portraying a professional image.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Evidence of good general education, GCSE or equivalent in English and Maths
Experience
Essential
- Experience of bed management. Theatre scheduling or similar.
- Working with the public in a similar healthcare setting.
- Good understanding and experience with Microsoft packages .
- Experience of supervising a small team of administrative staff.
Desirable
- Knowledge & understanding of medical terminology
Skills/Knowledge/ Abilities
Essential
- Well organised, calm and ability to work on own initiative.
- Able to multi task and prioritise workload.
- Assertive, logical and flexible.
- Conscientious, reliable and trustworthy.
Desirable
- Knowledge of Compucare and Cerner
Values and Behaviours
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education/ Qualifications
Essential
- Evidence of good general education, GCSE or equivalent in English and Maths
Experience
Essential
- Experience of bed management. Theatre scheduling or similar.
- Working with the public in a similar healthcare setting.
- Good understanding and experience with Microsoft packages .
- Experience of supervising a small team of administrative staff.
Desirable
- Knowledge & understanding of medical terminology
Skills/Knowledge/ Abilities
Essential
- Well organised, calm and ability to work on own initiative.
- Able to multi task and prioritise workload.
- Assertive, logical and flexible.
- Conscientious, reliable and trustworthy.
Desirable
- Knowledge of Compucare and Cerner
Values and Behaviours
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
