Job summary
The post holder will be a member of the General and Vascular Surgery Directorate Management Team and will be responsible for delivering operational standards within the General Surgery service.
Specific responsibilities will include the management of the services administration team, effectively managing outpatient clinics to ensure they are in line with agreed service policies and implementing actions to ensure that the service can maintain its National and Trust referral to treatment (RTT) targets, escalating any concerns for support as required.
The post holder will be expected to work closely with colleagues and provide support where needed including cover during periods of leave. The role will be expected to work on multiple sites as and when required, the main base being St Mary's Hospital.
Main duties of the job
To provide support to all designated A&C staff members
Input and maintenance of accurate patient information on Trust information systems
Delivery of agreed RTT and Cancer delivery plans
Meeting agreed departmental policies for the management of outpatient clinics
Contribution to positive patient experiences
Provide reports as requested
Attend PTL meetings and present when required
Provide daily updates with regards to FDS performance
Proactively manage timely diagnostics , ensuring that we have flagged and delays to patient pathways
work alongside the STT team - aiding any a&c support ensure that medical rotas allow for consistent VC being mindful of delays that could impact patient pathways
support patient stakeholder groups to gain knowledge / feedback that can be used to improve the service .
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent experience
- Good general education inc. English and Maths GCSE A-C or equivalent
- Evidence of continuing education and professional development
Desirable
- Higher national diploma/degree in business (or equivalent) or equivalent experience
Experience
Essential
- Previous NHS/Healthcare experience
- Experience of working and dealing with the public
- Experience of managing a team and a broad range of administrative staff in an NHS Setting
- Experience of interpreting and presenting data
- Experience of working across professional boundaries
Desirable
- Experience of change management
- Experience of staff development and training
- Experience of working in a Surgical Service
Skills/Knowledge/ Abilities
Essential
- Knowledge of health systems and procedures
- Proven ability in proactively solving complex problems
- In depth knowledge of the 18 week pathway and validation process
- Knowledge of national/NHS guidance regarding patient access and RTT waiting times targets
- Knowledge of FDS, 62 day cancer target times
- Specialised functional and medical terms acquired through qualification or extensive experience
- Analytical and judgement skills for problem solving
- Understanding of Clinical Governance
Desirable
- Knowledge and experience of using Trust IT systems
Values and Behaviours
Essential
- Approachable management style
- Adapts to constantly changing situations and environments
- Ability to use own initiative and possesses high work standards
- Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc.
- Commitment to delivering and improving patient centred services
- Demonstrable ability to meet Trust values
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent experience
- Good general education inc. English and Maths GCSE A-C or equivalent
- Evidence of continuing education and professional development
Desirable
- Higher national diploma/degree in business (or equivalent) or equivalent experience
Experience
Essential
- Previous NHS/Healthcare experience
- Experience of working and dealing with the public
- Experience of managing a team and a broad range of administrative staff in an NHS Setting
- Experience of interpreting and presenting data
- Experience of working across professional boundaries
Desirable
- Experience of change management
- Experience of staff development and training
- Experience of working in a Surgical Service
Skills/Knowledge/ Abilities
Essential
- Knowledge of health systems and procedures
- Proven ability in proactively solving complex problems
- In depth knowledge of the 18 week pathway and validation process
- Knowledge of national/NHS guidance regarding patient access and RTT waiting times targets
- Knowledge of FDS, 62 day cancer target times
- Specialised functional and medical terms acquired through qualification or extensive experience
- Analytical and judgement skills for problem solving
- Understanding of Clinical Governance
Desirable
- Knowledge and experience of using Trust IT systems
Values and Behaviours
Essential
- Approachable management style
- Adapts to constantly changing situations and environments
- Ability to use own initiative and possesses high work standards
- Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc.
- Commitment to delivering and improving patient centred services
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
