Job summary
West London Children's Healthcare was formed on 1st April 2022 bringing paediatric services at Imperial College Healthcare NHS Trust (ICHT) and Chelsea and Westminster Hospital NHS Foundation Trust (CWFT) under a single leadership structure accountable to both Trust Boards for all elements of operational, quality, safety and financial performance.
WLCH has been established to drive the changes needed to reduce variation and improve quality, experience and outcomes across all aspects of child health. We value every member of our team and we are absolutely committed to recruiting and retaining a thriving, diverse and inclusive workforce. Every member of our team has a role to play in leading and shaping the transformation required to improve outcomes by optimising joint working, sharing best practice ad constantly striving for improvement.
Our vision: Healthier futures for all children and young people in North West London
An exciting development opportunity has arisen for an enthusiastic and experienced medical secretary within our West London Children's Healthcare.
The Children & Young People's Service is a dynamic and rapidly growing service.
The candidate will be expected to demonstrate excellent administrative and medical secretarial skills, good communication skills, minute taking and the ability to organise and prioritise their own workload.
Successful candidates will demonstrate a commitment to learning and progression.
Main duties of the job
The post-holder will provide a comprehensive and highly efficient administration and secretarial service to Medical Consultants and teams with the department/services
- To communicate effectively with patients / carers regarding appointment and treatment related matters
- The post-holder will be expected to work independently, manage and prioritise their workload, liaising closely with the wider administration team within the department
- The post-holder will provide a comprehensive and highly efficient administration and secretarial service to Medical Consultants and teams with the department/services
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- NVQ Level 3 or equivalent qualification or experience
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Desirable
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Proven experience of a range of secretarial procedures
- Proven experience of dealing with patients appointment and booking system
- Ability to prioritise work to meet tight deadlines
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Previous experience of working in a hospital or NHS setting
- Knowledge of medical terminology
Skills/knowledge/ abilities
Essential
- Excellent communication skills.
- Good interpersonal skills including professional telephone etiquette
- Good keyboard and IT skills
Desirable
- Understanding of medical terminology
Person Specification
Education/ qualifications
Essential
- NVQ Level 3 or equivalent qualification or experience
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Desirable
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Proven experience of a range of secretarial procedures
- Proven experience of dealing with patients appointment and booking system
- Ability to prioritise work to meet tight deadlines
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Previous experience of working in a hospital or NHS setting
- Knowledge of medical terminology
Skills/knowledge/ abilities
Essential
- Excellent communication skills.
- Good interpersonal skills including professional telephone etiquette
- Good keyboard and IT skills
Desirable
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
