Job summary
The Business Manager will report to the Deputy
General Manager and will provide appropriate support to the General Manager, in
the delivery of all operational functions a discrete section of the
directorate. This will include
overseeing the administrative functions within the department, and ensuring all
key performance targets are met, and Standard Operating Procedures are adhered
to.The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management. The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. These roles will lead on the project management of the cost reduction programmes and organisational change.
Main duties of the job
The Business Manager will deputise for the Deputy General Manager on all issues as appropriate. The Urgent and Emergency Medicine Business Manager will have operational responsibility for the Adults and Paediatric Emergency Department and Same Day Emergency Care department on their respective sites
About us
Join Imperial CollegeHealthcare and
become part of a community of 12,000 staff working with a wide range of
partners to offer better heath, for life.
Formed in 2007,we are one of
the largest NHS trusts in the country providingacute and specialist
care to over a million patients each year in central and north London and
beyond.
With aglobal reputation for
ground-breaking research and innovation as well as excellence in
education,weoffer huge expertiseacrossa wide range of
clinical specialities.
Alongside our five hospitals Charing
Cross, Hammersmith, Queen Charlottes & Chelsea, St Marys and the Western
Eye we have a growing number of community and digital services, reflecting
our commitment to developing more integrated care with our partners.We
also provide private healthcare at all of our hospitals (in dedicated
facilities).
Together with Imperial College London
andtwo otherNHS trusts, we form one of six academic health science
centres in the UK focussed on translating research into better patient care.
We also host one of 20 National Institute for Health Research biomedical
research centresin partnership with Imperial College London.
Our mission is to be a key partner in our
local health system and to drive health and healthcare innovation, delivering
outstanding care, education and research with local, national and worldwide
impact.
Job description
Job responsibilities
Main Tasks and responsibilities
Business and contract
planning and management
Work closely with the Deputy General Manager, Lead
Nurses and Heads of Speciality to ensure optimum efficiency and effective
management of all staff and resources within the Emergency departments.
Responsible for monitoring performance against
target / service level agreement (SLA) and reporting this to the General
Manager (GM) and Chief of Service (CoS) through the directorate business
meeting
Responsible for overseeing the Information
Technology needs of the services and ensuring data is captured and analysed in
a timely manner and ensuring high standards of patient record management and
compliance with the Data Protection Act and patient confidentiality
Responsible for the delivery of internal and
external performance targets relevant to each speciality and to support the GM
in achieving service change as appropriateTo provide comprehensive activity and financial
reports on a monthly basis incorporating relevant SLR and SLA performance for
each speciality in liaison with the performance team
To support performance in relation to national
targets.
To report on performance against all standards for
health performance indicators. This will
include complex Directorate business marketing and performance information.
To be responsible for the performance monitoring of
activity on a daily basis, to support the achievement of the Trusts targets
and monitor subsequent actions required.
To set up effective arrangements for monitoring
performance regularly and take appropriate corrective action.
Responsible for analysis of trends in activity,
income and market share, escalating by exception and ensuring productivity and
accuracy
Develop and provide robust information for
monitoring purposes
Writing and developing full business cases to
support service expansion and / or redesign
Support GM and CoS to benchmark services internally,
nationally and internationally by sourcing and analysing data and presenting
this as appropriate
Job description
Job responsibilities
Main Tasks and responsibilities
Business and contract
planning and management
Work closely with the Deputy General Manager, Lead
Nurses and Heads of Speciality to ensure optimum efficiency and effective
management of all staff and resources within the Emergency departments.
Responsible for monitoring performance against
target / service level agreement (SLA) and reporting this to the General
Manager (GM) and Chief of Service (CoS) through the directorate business
meeting
Responsible for overseeing the Information
Technology needs of the services and ensuring data is captured and analysed in
a timely manner and ensuring high standards of patient record management and
compliance with the Data Protection Act and patient confidentiality
Responsible for the delivery of internal and
external performance targets relevant to each speciality and to support the GM
in achieving service change as appropriateTo provide comprehensive activity and financial
reports on a monthly basis incorporating relevant SLR and SLA performance for
each speciality in liaison with the performance team
To support performance in relation to national
targets.
To report on performance against all standards for
health performance indicators. This will
include complex Directorate business marketing and performance information.
To be responsible for the performance monitoring of
activity on a daily basis, to support the achievement of the Trusts targets
and monitor subsequent actions required.
To set up effective arrangements for monitoring
performance regularly and take appropriate corrective action.
Responsible for analysis of trends in activity,
income and market share, escalating by exception and ensuring productivity and
accuracy
Develop and provide robust information for
monitoring purposes
Writing and developing full business cases to
support service expansion and / or redesign
Support GM and CoS to benchmark services internally,
nationally and internationally by sourcing and analysing data and presenting
this as appropriate
Person Specification
Qualifications
Essential
- Relevant first degree
- Recognised management qualification at postgraduate level and/or experience
- Completion of project management skills course, e.g. PRINCE2
Desirable
- Relevant postgraduate qualification
Experience
Essential
- Experience of operational and staff management in the NHS
- Track record of success in delivering change and project management
- Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
- Budget management experience
- Experience of dealing with conflict and working with colleagues to agree remedial action as required
- Experience of writing complex business and project plans with evidence of delivery
- Experience of cost reduction delivery
Knowledge & working with others
Essential
- Ability to influence and negotiate at a senior level within the division and wider trust
- Ability to enthuse, motivate and involve staff to meet challenging targets by providing direction, reviewing performance, and motivating others
- Excellent written and verbal communication skills
- Confident presenter
- Comfortable with relevant IT software packages
- Knowledge of NHS contracting process
- knowledge of national NHS policy
Skills/Abilities
Essential
- Well developed business planning and marketing skills
- Ability to analyse and effectively present performance data and identify areas for improvement
- Ability to problem solve and to develop solutions to issues.
- Excellent organisational skills and
- time management skills
- Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.
Person Specification
Qualifications
Essential
- Relevant first degree
- Recognised management qualification at postgraduate level and/or experience
- Completion of project management skills course, e.g. PRINCE2
Desirable
- Relevant postgraduate qualification
Experience
Essential
- Experience of operational and staff management in the NHS
- Track record of success in delivering change and project management
- Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
- Budget management experience
- Experience of dealing with conflict and working with colleagues to agree remedial action as required
- Experience of writing complex business and project plans with evidence of delivery
- Experience of cost reduction delivery
Knowledge & working with others
Essential
- Ability to influence and negotiate at a senior level within the division and wider trust
- Ability to enthuse, motivate and involve staff to meet challenging targets by providing direction, reviewing performance, and motivating others
- Excellent written and verbal communication skills
- Confident presenter
- Comfortable with relevant IT software packages
- Knowledge of NHS contracting process
- knowledge of national NHS policy
Skills/Abilities
Essential
- Well developed business planning and marketing skills
- Ability to analyse and effectively present performance data and identify areas for improvement
- Ability to problem solve and to develop solutions to issues.
- Excellent organisational skills and
- time management skills
- Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
