Outpatient Booking Centre Supervisor

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

The Patient Service Centre (PSC) is an exciting department that provides an outpatient booking, diagnostic booking, inpatient / daycase booking and switchboard services.

The PSC is a contact centre for patients and referrers into Imperial College NHS Healthcare Trust. This is a very busy contact centre and involves management of high call volumes, accurate data entry and performance targets.

In the PSC we are CAKE, a team that is collaborative, aspirational, kind and expert.

We're an expanding team and play a key role in helping to transform administration services for the Trust, and creating positive patient experiences. We currently look after 44 specialties within the Trust providing a first point of contact and outpatient booking service.

We are open from 8am to 8pm from Monday to Friday

We are looking for a dynamic and enthusiastic individual to support the delivery of excellent patient care across our outpatient contact centre and appointment booking process. This role requires an individual who can multi task, work in a busy department and be able to lead by example in demanding and challenging situations.

The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement of all operational targets including 18 week referral to treatment and national cancer waiting time standards.

Applicants will be proficient in Word, Excel and patient management software systems.

This post offers a great opportunity for those wishing to further their career within the NHS. If you are a team player, highly motivated and ready for a new challenge.

If this sounds like you, we'd love to hear from you.

Main duties of the job

  • To supervise the people, performance and processes of the Outpatient Access Teams at St Mary's and Charing Cross Hospitals.
  • Organises the allocation of work within the teams on a daily and weekly basis

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Date posted

12 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1507

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

  • GCSE or equivalent in Maths and English or equivalent experience

SKILLS/ABILITIES

Essential

  • Excellent PC skills.
  • Excellent communication skills
  • Excellent interpersonal skills.

Desirable

  • Knowledge in use of the Integrated Computerised Hospital Information System (ICHIS).

EXPERIENCE

Essential

  • General clerical experience including use of filing systems.
  • Evidence of experience in public liaison.
  • Up-to-date knowledge of any Government or local initiatives affecting Outpatient appointments

Desirable

  • NHS experience.
  • Evidence of staff training and development
Person Specification

EDUCATION

Essential

  • GCSE or equivalent in Maths and English or equivalent experience

SKILLS/ABILITIES

Essential

  • Excellent PC skills.
  • Excellent communication skills
  • Excellent interpersonal skills.

Desirable

  • Knowledge in use of the Integrated Computerised Hospital Information System (ICHIS).

EXPERIENCE

Essential

  • General clerical experience including use of filing systems.
  • Evidence of experience in public liaison.
  • Up-to-date knowledge of any Government or local initiatives affecting Outpatient appointments

Desirable

  • NHS experience.
  • Evidence of staff training and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Manager

Stephen McKenize

stephen.mckenzie3@nhs.net

Date posted

12 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1507

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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