Job summary
An exciting opportunity has arisen for a proactive, dynamic individual to join our Daycare Reception Team at Hammersmith Hospital Haematology Department. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality daycare service.
Acting as the first point of contact for patient and visitors attending the Haematology Day care unit. Providing comprehensive administrative support and customer orientated reception services for the Day care and Ambulatory services within Haematology. Scheduling and facilitating patient attendance to the Haematology Day care unit .Assist with answering enquires from clinical teams within and outside the service.
Main duties of the job
- To provide a comprehensive clerical and administrative service for the Haematology Day Care Unit to help ensure efficiency and effectiveness of service delivery, working in close collaboration with Senior Sister/Charge Nurse and Service management.
- To input and maintain up to date information on ICT systems for patients using the Haematology service as required.
- Scheduling patient's treatments and diagnostics procedures being carried out in the Haematology day Care unit in accordance with Trust policy.
- Communicating as required with external agencies, staff, multidisciplinary teams, patients and relatives regarding appointments, admissions, meetings and coordinating services to ensure efficiency of service delivery.
- Admitting Haematology patients for day care TCI to the bed board on Cerner as well as discharging/ transferring them in real time.
- To answer all phone enquiries from patients and clinical teams around upcoming attendances.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential
- Experience of working in a customer focused environment
- Ability to prioritise work to meet tight deadlines
- Previous experience in working in an office environment
Desirable
- Experience of working in a healthcare setting
- Understanding of 18 weeks referral to treatment (RTT)
Skills/Knowledge/ Abilities
Essential
- Good Computer skills
- Prioritisation skills
- Ability to cope with demanding workload
- Exceptional time management
Desirable
- Previous experience with the Cerner System
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential
- Experience of working in a customer focused environment
- Ability to prioritise work to meet tight deadlines
- Previous experience in working in an office environment
Desirable
- Experience of working in a healthcare setting
- Understanding of 18 weeks referral to treatment (RTT)
Skills/Knowledge/ Abilities
Essential
- Good Computer skills
- Prioritisation skills
- Ability to cope with demanding workload
- Exceptional time management
Desirable
- Previous experience with the Cerner System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
