Administration Manager

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen in the Gynaecology and Reproductive Medicine Outpatients at Queen Charlotte & Chelsea Hospital. We are looking for an enthusiastic and proactive individual to take on a team leader role within the team, supporting the operational delivery of our services.

The role is to support the Business Manager in the delivery of a high-quality service, ensuring that day to day services are managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be required to line manage a team.

This is a completely new role for the service, so the post holder will help shape what this role will look like in the future.

We are looking for an enthusiastic and motivated individual to join our supportive and friendly team. You will support Services across Gynaecology and Reproductive Medicine including the Gynaecology Outpatient Clinic, Victor Boney ward, Early Pregnancy Unit and the Oncology service. To be successful in this role, you will have to be organised, resilient, result driven and a self-starter. Awareness of Trust systems like Cerner, eRS, Rego, CDL, DrDoctor, and Somerset would be an advantage.

The ideal candidate should be confident to deal with daily situations but also have the acumen to escalate to senior managers as required. You must be a good communicator and be able to successfully engage with all stakeholders, including clinicians, nursing and managers at all levels.

You will fully participate in meetings and provide support to the Senior Management Team. You should be capable of learning and working with new systems as we continue to streamline and modernise, and be able to manage well under pressure and often in unpredictable circumstances.

You will support the General Manager, Deputy General Managers and Business Managers as required. You will have a can-do attitude with the fortitude to challenge outdated practices and thinking.

The post holder will be a key member supporting the Senior Management Team.

You will need to show a degree of flexibility and be able to think on your feet. Attention to detail is crucial, and the candidate must exercise discretion when dealing with confidential matters. Proficiency in MS Office, Word, Excel and Powerpoint is essential. If this sounds like you, we would be keen to hear from you.

We are looking for someone who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience

An eye for detail is essential, the ability to work to a deadline and an enthusiastic can-do attitude is crucial for this role.

If you feel you are proactive, dynamic and have a positive attitude and want to help us support better patient experiences we would welcome your application.

Main duties of the job

The post holder will provide support and expert knowledge to the administration team within the Elective Care Operating Framework team,a Trust wide framework initiated to look at the way elective care is managed across the Trust. The post holder will oversee all the administrative and clerical processes that are necessary to enable a high quality, effective patient focused service to support the timely delivery of elective care. The post holder will ensure that Standard Operating Procedures are followed and support the administration team and senior managers in ensuring that elective care performance targets are achieved. The post holder will be responsible for providing regular updates on procedure coding, DM01 performance, PTL management, and escalation to senior managers of any issues which hinder the safe and timely delivery of the patient pathway in their OP areas.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,089 to £41,498 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-WCCS-1400

Job locations

Queen Charlotte's Hospital

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • GCSE level (including English & Maths) or equivalent.
  • Educated to degree level or have equivalent experience / qualification

Desirable

  • Management/Leadership qualification / business qualification or equivalent experience
  • Excel training/qualification
  • Quality improvement training

Experience

Essential

  • Operational experience in a managerial role.
  • Staff management including objective setting and appraisal, performance review & people development.
  • Knowledge of the patient pathways, patient priorities and elective care performance targets, with specific focus on DM01, RTT and cancer pathways
  • Experience of using a full range of IT/Patient data systems

Desirable

  • Advanced use of electronic patient record systems with the ability to interrogate the system
  • In-depth understanding of Medical Terminology appropriate to service

Skills/Knowledge/ Abilities

Essential

  • Accurate entry and retrieval of information on database systems
  • Good written skills in order to set standards for outgoing documentation
  • Manages and interprets data correctly to inform decision making
  • Able to identify areas for improvement and implement processes as appropriate

Desirable

  • Knowledge of Diagnostic standards
Person Specification

Education/ Qualifications

Essential

  • GCSE level (including English & Maths) or equivalent.
  • Educated to degree level or have equivalent experience / qualification

Desirable

  • Management/Leadership qualification / business qualification or equivalent experience
  • Excel training/qualification
  • Quality improvement training

Experience

Essential

  • Operational experience in a managerial role.
  • Staff management including objective setting and appraisal, performance review & people development.
  • Knowledge of the patient pathways, patient priorities and elective care performance targets, with specific focus on DM01, RTT and cancer pathways
  • Experience of using a full range of IT/Patient data systems

Desirable

  • Advanced use of electronic patient record systems with the ability to interrogate the system
  • In-depth understanding of Medical Terminology appropriate to service

Skills/Knowledge/ Abilities

Essential

  • Accurate entry and retrieval of information on database systems
  • Good written skills in order to set standards for outgoing documentation
  • Manages and interprets data correctly to inform decision making
  • Able to identify areas for improvement and implement processes as appropriate

Desirable

  • Knowledge of Diagnostic standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Queen Charlotte's Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Queen Charlotte's Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Business Manager

Fatima Uthman

Fatima.uthman@nhs.net

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£34,089 to £41,498 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-WCCS-1400

Job locations

Queen Charlotte's Hospital

London

W12 0HS


Supporting documents

Privacy notice

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