Outpatient Co-ordinator

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

Would you like to join our team in Imperial Private Healthcare?

If you enjoy a challenge, able to multi-task and are a highly motivated and proactive individual, then this post could be for you.

We have 2 full time posts available for this role at our Hammersmith Site on the Robert and Lisa Sainsbury Wing.

You will be required to welcome patients, consultant medical staff and visitors to the department. To provide a comprehensive and quality administration service to the designated department and manage and prioritise their workload liaising closely with the other administration staff and management in the Department. Provide administrative support to the wider multidisciplinary team. You will have an integral role to provide an excellent outpatient service in order to maintain and increase existing business and encourage new business.

This post requires someone that has excellent customer care, interpersonal skills and a professional and courteous telephone manner. You will require excellent time management skills, able to prioritise and manage your workload effectively, and remain calm whilst working under pressure. You may also be required to have difficult conversations around patient issues and therefore experience of working in a healthcare setting or similar environment would be an advantage.

Main duties of the job

  • To welcome patients, consultant medical staff and visitors to the department. To provide a comprehensive and quality administration service to the designated department and manage and prioritise their workload liaising closely with the other administration staff and management in the Department. Provide administrative support to the wider multidisciplinary team, including Consultants
  • Create outpatient invoices for payment and receive remittance for outpatient's episodes out of hours
  • To assist in providing medical staff with an excellent outpatient service in order to maintain and increase existing business and encourage new business

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-617

Job locations

Hammersmith Hospital

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Educated to GCSE level C or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy

Desirable

  • Medical terminology

Experience

Essential

  • Basic IT literacy
  • oAdministrative experience
  • Invoicing production experience o

Desirable

  • NVQ II Customer Care or equivalent

Skills/Knowledge/ Abilities

Essential

  • Organisational skills/ability to learn.
  • Competent use of IT systems - Excel, Word, & dbase input
  • Excellent customer care skills to suit working in a private sector
  • Team player
  • Good communication skills

Desirable

  • Private Service sector work (preferably hospital).
Person Specification

Education/ Qualifications

Essential

  • Educated to GCSE level C or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy

Desirable

  • Medical terminology

Experience

Essential

  • Basic IT literacy
  • oAdministrative experience
  • Invoicing production experience o

Desirable

  • NVQ II Customer Care or equivalent

Skills/Knowledge/ Abilities

Essential

  • Organisational skills/ability to learn.
  • Competent use of IT systems - Excel, Word, & dbase input
  • Excellent customer care skills to suit working in a private sector
  • Team player
  • Good communication skills

Desirable

  • Private Service sector work (preferably hospital).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Manager

Tony Daniel

t.daniel@nhs.net

02033131408

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-617

Job locations

Hammersmith Hospital

London

W12 0HS


Supporting documents

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