Job summary
An exciting opportunity has arisen for an experienced Administration Manager to join the Patient Service Centre (PSC) located at Charing Cross Hospital.
The PSC is a fast paced department combining the switchboard, outpatient booking, diagnostic booking and inpatient / daycase booking services, providing a single point of access for patients and referrers into Imperial College NHS Healthcare Trust.
We are open 8am - 8pm Monday - Friday.
We are looking for a dynamic and enthusiastic individual to support the delivery of excellent patient care across our outpatient contact centre and appointment booking process. This role requires an individual who can multi task, work in a busy department and be able to lead by example in demanding and challenging situations.
The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement of all operational targets including 18 week referral to treatment and national cancer waiting time standards.
Applicants will be proficient in Word, Excel and patient management software systems.
Applicants should have previous experience of supervising a team and the ability to deal with HR issues in line with the Trust's policies and procedures.
Main duties of the job
To manage the people, processes and performance of the Outpatient Access Team. The post holder will manage the planning and prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. The Service Support Manager will provide cross site support to enable co-operation within and amongst teams.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role
- Staff management including objective setting and appraisal, performance review & people development
- Proven ability in managing people, process, quality and productivity
- Provision of management information.
Skills/Knowledge/ Abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Ability to work autonomously or as part of a team.
- Excellent problem solving skills.
- Professional attitude A confident approach
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
Experience
Essential
- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role
- Staff management including objective setting and appraisal, performance review & people development
- Proven ability in managing people, process, quality and productivity
- Provision of management information.
Skills/Knowledge/ Abilities
Essential
- Ability to prioritise and delegate tasks appropriately
- Ability to work autonomously or as part of a team.
- Excellent problem solving skills.
- Professional attitude A confident approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
