Job summary
The Neurociences team at Charing Cross Hospital are looking for a Theatre Scheduler and Waiting List Coordinator to join our friendly, dynamic and patient-centred team within the Neurosurgery department.
The hours are 37.5 per week - Monday to Friday.
As a Theatre Scheduler and Waiting List Coordinator, you will be responsible for scheduling inpatient admissions in a timely manner in line with the Trust Access Policy. You will monitor the waiting lists and validate regularly to ensure that patient details are correct.
As a Trust, we expect that you comply with and encourage our values: Kind, Collaboraive, Aspirational and Expert.
Main duties of the job
- To ensure that standard operating procedures for Admissions are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as require
- To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients' choice and the need to ensure that slots are not wasted
- Scheduling patients in urgency and referral to treatment (RTT) order
- To work on a rotational basis covering the Theatre Scheduling Team telephones, dealing with enquiries, providing directions and booking appointments and admissions as required
- To contribute to the planning and implementation of change within the Theatre Scheduling Team.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Evidence of competence in literacy and numeracy.
Desirable
- An understanding of admissions booking and waiting list procedures equivalent to NVQ Level 3 which may have been gained through formal study or previous work experience.
- Formal customer care training
Experience
Essential
- Evidence of experience of dealing with public.
Desirable
- Experience of dealing with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Skills/Knowledge/ Abilities
Essential
- Ability to analyse waiting list reports and other sources of information and make judgements about booking patients based on those reports
- Ability to plan and organise activities up to 12 weeks in advance (e.g. admission dates)
- Ability to train and induct new or temporary staff in the working processes of the department.
- Able to work to deadlines.
- Excellent communication skills.
Person Specification
Education/ Qualifications
Essential
- Evidence of competence in literacy and numeracy.
Desirable
- An understanding of admissions booking and waiting list procedures equivalent to NVQ Level 3 which may have been gained through formal study or previous work experience.
- Formal customer care training
Experience
Essential
- Evidence of experience of dealing with public.
Desirable
- Experience of dealing with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Skills/Knowledge/ Abilities
Essential
- Ability to analyse waiting list reports and other sources of information and make judgements about booking patients based on those reports
- Ability to plan and organise activities up to 12 weeks in advance (e.g. admission dates)
- Ability to train and induct new or temporary staff in the working processes of the department.
- Able to work to deadlines.
- Excellent communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
