Job summary
As a health care assistant, you will be:
- Working as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
- Ensuring that all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
- Facilitating the operation of the outpatient clinics by managing the flow of patients through clinics maintain the hygiene, cleanliness and orderliness of the clinic environment.
- Making sure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
- Carrying out care tasks (patients' clinical observations) delegated from professionally qualified staff, appropriate within clear guidelines and to supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.
Main duties of the job
- Utilise advanced communication skills to greet the patient, in a friendly and professional manner, when they arrive at reception.
- Introduce yourself to new arrivals and explain your part in their journey.
- Where appropriate use the patients name when talking to them, maintain eye contact and smile.
- Put patient care and attentions first at all times and regularly ask 'what else can I do to help?' Always explore the customer care knowledge and skills.
- Proficiency in the phlebotomy procedures is essential for this role.
- Keep patients informed at every stage of their journey, providing explanation, advice and support where appropriate, escalating more complex queries to senior colleagues.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.
Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Certificates of competence in performing basic clinical observations and procedures
- English Language GCE/GCSE or equivalent
- NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
Desirable
- Would management training
Experience
Essential
- 12 months experience in Healthcare
- Knowledge of hospital administrative systems
Desirable
- 6 months experience in an Outpatient Clinic Setting
Skills/Knowledge/ Abilities
Essential
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- Ability to demonstrate an understanding of team work
- Ability to follow written procedures and implement changes to procedures in own work area.
- Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation.
- Excellent communication skills.
Desirable
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Person Specification
Education/ Qualifications
Essential
- Certificates of competence in performing basic clinical observations and procedures
- English Language GCE/GCSE or equivalent
- NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
Desirable
- Would management training
Experience
Essential
- 12 months experience in Healthcare
- Knowledge of hospital administrative systems
Desirable
- 6 months experience in an Outpatient Clinic Setting
Skills/Knowledge/ Abilities
Essential
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- Ability to demonstrate an understanding of team work
- Ability to follow written procedures and implement changes to procedures in own work area.
- Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation.
- Excellent communication skills.
Desirable
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
