Job summary
As the Cerner Operations Manager will be responsible for the administration of the Cerner Suite of Applications and the continual development of the Cerner support team.
Imperial are one of four Acute Trusts in North West London who are working together as an Acute Provider Collaborative to implement a shared suite of clinical and administrative applications. Cerner has already been implemented as the common EPR across the APC. This is exciting an opportunity for you to work with your colleague's at Chelsea & Westminster, London North West and Hillingdon, to deliver the North West London ICS Digital Strategy.
Main duties of the job
The support team is responsible for business as usual configuration of the system including the management of standing data across systems used in the Trust and the investigation, diagnosis and resolution of issues arising with the system
The post holder will be responsible for the maintenance of efficient support processes and procedures.
This role requires the competencies 'normally' associated with the experience of managing Cerner Millennium in a NHS Acute Trust. The post holder must demonstrate an appreciation and vision as to how clinical and operational practice can be transformed and supported by electronic patient records and clinical systems. The role will be Trust facing providing a point of focus for any queries or issues relating to the system. The post holder will work with key operational and clinical staff along with vendors to deliver a system that will improve process efficiency, enhance patient safety and experience and reduce costs.
You will have strong analytic skills with an appreciation of process and workflow. It is important to be able to understand issues from the user perspective and not just as technical problems. Structured, systematic thinking to work to solutions is essential. You must also be able to articulate issues to and communicate with non technical clinical and operational system users.
Although we do not expect you to be a Project Manager you must be able to lead a team and coordinate activities towards a defined objective.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- Relevant management / leadership qualification or equivalent experience to masters level
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Delivery management qualification or equivalent experience (Agile, Prince 2)
Experience
Essential
- Experience of leading user centric teams and delivering on continuous service improvement initiatives
- Experience of running IT services in a Service Management environment (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative
- Experience of writing complex business and project plans with evidence of delivery
Desirable
- In depth knowledge of Build & Configuration of Cerner Millennium
Skills/knowledge/ abilities
Essential
- Service Management practices (incident, problem, change, service request, etc)
- Ability to analyse and effectively present performance data and identify areas for improvement
- Excellent organisational skills and time management skills
- Ability to problem solve and to develop solutions to issues
Desirable
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
Values and behaviours
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education/ qualifications
Essential
- Relevant management / leadership qualification or equivalent experience to masters level
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Delivery management qualification or equivalent experience (Agile, Prince 2)
Experience
Essential
- Experience of leading user centric teams and delivering on continuous service improvement initiatives
- Experience of running IT services in a Service Management environment (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative
- Experience of writing complex business and project plans with evidence of delivery
Desirable
- In depth knowledge of Build & Configuration of Cerner Millennium
Skills/knowledge/ abilities
Essential
- Service Management practices (incident, problem, change, service request, etc)
- Ability to analyse and effectively present performance data and identify areas for improvement
- Excellent organisational skills and time management skills
- Ability to problem solve and to develop solutions to issues
Desirable
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
Values and behaviours
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
