Job summary
The Deputy Overseas Visitors Manager plays a vital role in the leadership and development of the Overseas Visitors team, as well as the identification of overseas visitors to the Trust as part of a fantastic team set across 3 main hospital sites.
This is a newly created role and will provide the successful candidate will the opportunity to further their knowledge and experience of overseas visitor management within one of the largest and busiest NHS Trusts in the country.
Main duties of the job
Line management for the Overseas Visitor Officers and Assistant Overseas Visitor Officer, including training and development of the team
Engaging with the wider trust staff to increase the understanding and knowledge of overseas visitors and the overseas visitor team processes
Developing and implementing performance management and audit processes within the Overseas Visitor team
Dealing with enquiries from clinical and corporate teams from within the Trust
5). Providing basic Overseas Visitor information to patients and/or their carers
Checking Overseas Visitors evidence to confirm eligibility for NHS-funded care
Telephoning external agencies to ascertain individual's status in the UK
Comprehensive administration of the Overseas Visitor team
Raising accurate invoices for Overseas Visitor treatment
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/Qualififcations
Essential
- Educated to degree level or similar qualification or experience
- Good standard of written English
Experience
Essential
- Experience in an Overseas Visitors or Private Patient Team
- Conversant with all aspects of DHSC guidelines on overseas visitors
- Experience of dealing with a variety of people at different levels in a customer focused environment - preferably in a patient-facing role
- Working in an administrative environment using computerised systems
- NHS experience including experience of hospital / patient processes
- Experience of working in Overseas Visitors Cost Recovery, preferably in an NHS provider setting
- Experience of developing policies and procedures
- Use of hospital administration systems
Skills/Knowledge/ Abilities
Essential
- Computer literacy
- Working knowledge of Microsoft Office, including Word and Excel
- Ability to deal with patients showing empathy and compassion
- Ability to deal with overseas visitors who do not qualify for free NHS care and where necessary pursue payments for the use of services
- Ability to command confidence of managers and clinicians. Able to influence all grades of staff
- Persuasive negotiation skills to maximise cost recovery
- Strong analytical skills including the ability to communicate financial matters efficiently and effectively to non-finance staff
- Clear and effective communications skills
- Physical qualities as such to meet the requirements of the role with any reasonable adjustments
- Excellent interpersonal skills & Team player
Values and Behaviours
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education/Qualififcations
Essential
- Educated to degree level or similar qualification or experience
- Good standard of written English
Experience
Essential
- Experience in an Overseas Visitors or Private Patient Team
- Conversant with all aspects of DHSC guidelines on overseas visitors
- Experience of dealing with a variety of people at different levels in a customer focused environment - preferably in a patient-facing role
- Working in an administrative environment using computerised systems
- NHS experience including experience of hospital / patient processes
- Experience of working in Overseas Visitors Cost Recovery, preferably in an NHS provider setting
- Experience of developing policies and procedures
- Use of hospital administration systems
Skills/Knowledge/ Abilities
Essential
- Computer literacy
- Working knowledge of Microsoft Office, including Word and Excel
- Ability to deal with patients showing empathy and compassion
- Ability to deal with overseas visitors who do not qualify for free NHS care and where necessary pursue payments for the use of services
- Ability to command confidence of managers and clinicians. Able to influence all grades of staff
- Persuasive negotiation skills to maximise cost recovery
- Strong analytical skills including the ability to communicate financial matters efficiently and effectively to non-finance staff
- Clear and effective communications skills
- Physical qualities as such to meet the requirements of the role with any reasonable adjustments
- Excellent interpersonal skills & Team player
Values and Behaviours
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
