Imperial College Healthcare NHS Trust

Clerical Co-Ordinator

Information:

This job is now closed

Job summary

We are looking for a dynamic and highly motivated individual to be part of our reception team at Hammersmith Hospital. You will need excellent communication and organizational skills and be able to work under pressure.Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.

Hammersmith Hospital offers a comprehensive range of procedures over all modalities with both clinical and research work being undertaken. As part of the first Academic Health Science Centre, our aim is to provide world-class healthcare to our patients through excellence in research, education and training.

Imperial College Healthcare NHS Trust comprises of five hospitals - Charing Cross, Hammersmith, St Mary's, Queen Charlottes and Chelsea and the Western Eye Hospital - and integrating with Imperial College London, offers 50 clinical specialties and has one of the largest portfolios in the country.

Previous unsuccessful applicants within 6 months need not apply.

Main duties of the job

  • The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.
  • To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
  • The post holder will ensure bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
  • The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.
  • To work under the direction and supervision of the Reception Supervisor/Operational Lead.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Details

Date posted

27 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1058

Job locations

Hammersmith Hospital

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications

Essential

  • A Level, NVQ3 or equivalent experience
  • Formal Customer Care Training or willingness to undertake

Experience

Essential

  • General clerical experience including filing
  • Previous NHS experience required
  • Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff

Desirable

  • Knowledge of NHS waiting and booking targets
  • Experience of using a Radiology Information System (RIS)

Skills/knowledge/ abilities

Essential

  • Excellent communication skills
  • Good keyboard and IT skills
  • Positive and flexible approach to work
  • Friendly outgoing personality

Desirable

  • Proficient use of Microsoft Office (Word & Outlook)
Person Specification

Education/ qualifications

Essential

  • A Level, NVQ3 or equivalent experience
  • Formal Customer Care Training or willingness to undertake

Experience

Essential

  • General clerical experience including filing
  • Previous NHS experience required
  • Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff

Desirable

  • Knowledge of NHS waiting and booking targets
  • Experience of using a Radiology Information System (RIS)

Skills/knowledge/ abilities

Essential

  • Excellent communication skills
  • Good keyboard and IT skills
  • Positive and flexible approach to work
  • Friendly outgoing personality

Desirable

  • Proficient use of Microsoft Office (Word & Outlook)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Imaging Operations Lead

Clare Lynam

c.lynam@nhs.net

02033131869

Details

Date posted

27 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1058

Job locations

Hammersmith Hospital

London

W12 0HS


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)