Outpatient Co-Ordinator

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

The Lindo Wing is a busy and clinically diverse private patients unit, with 7 outpatient consulting rooms accommodating approximately almost 2,000 patients per month. We additionally have a private patient presence at the Western Eye Hospital.

We have a well-established reception/administrative team who undertake the essential work to underpin all clinical outpatient activity of private patients throughout the Trust.

The post holder will work as a member of the wider Lindo administrative team and their duties will involve setting up outpatient clinics, raising invoices, meeting with the general public and professional staff from a wide variety of specialities and as such you will need to have a flexible and professional approach to your work. You will also work closely with the nursing team.

Exceptional customer care skills are essential. You will need to have good numerical skills and a solid understanding of basic software packages. Previous experience in a busy healthcare setting would be an advantage.

You will need to be able to work effectively as part of a team as well as on your own initiative liaising with many other hospital departments and staff at Imperial College Healthcare Trust.

The reception offers a service from 08.00-20.00 Monday to Friday and the team shares a rota to cover these hours.

Please note that all short -listed applicants will be contacted by email.

Main duties of the job

To be responsible for the efficient administration of the private outpatient dept. To supervise the departmental clinic administrators. To be the contact point for all queries relating to the day to day running of the department.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Date posted

13 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-398

Job locations

St Mary's Hospital

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • A-Levels or equivalent knowledge or experience including English Language and Maths with evidence of numeracy and literacy
  • Computer literate.

Experience

Essential

  • Previous experience (12-18 months) in a busy reception in a private unit.
  • Experience of dealing with the public successfully.
  • Minimum of 1 year's experience of invoice production in a healthcare environment.

Desirable

  • Knowledge of Cerner and Compucare. Previous healthcare experience preferably in a private setting

Skills/Knowledge/ Abilities

Essential

  • Ability and flexibility to work with staff in a team situation and on own initiative.
  • Excellent customer care skills to suit working in a private sector.
  • Ability to input and retrieve data accurately
  • Well organised,

Desirable

  • Able to use and develop a basic understanding of medical terminology
Person Specification

Education/ Qualifications

Essential

  • A-Levels or equivalent knowledge or experience including English Language and Maths with evidence of numeracy and literacy
  • Computer literate.

Experience

Essential

  • Previous experience (12-18 months) in a busy reception in a private unit.
  • Experience of dealing with the public successfully.
  • Minimum of 1 year's experience of invoice production in a healthcare environment.

Desirable

  • Knowledge of Cerner and Compucare. Previous healthcare experience preferably in a private setting

Skills/Knowledge/ Abilities

Essential

  • Ability and flexibility to work with staff in a team situation and on own initiative.
  • Excellent customer care skills to suit working in a private sector.
  • Ability to input and retrieve data accurately
  • Well organised,

Desirable

  • Able to use and develop a basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service manager

Nicholas Loizou

nicholas.loizou@nhs.net

Date posted

13 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-398

Job locations

St Mary's Hospital

London

W2 1NY


Supporting documents

Privacy notice

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