Porter-Charing Cross Hospital

Job description

Job responsibilities

General Portering

To ensure a friendly, efficient and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times.

Undertake necessary duties to ensure maintenance of an efficient Portering Service as directed by your Team Leader. These duties will be carried out both in patient and non-patient environments.

To assist with the collection and delivery of equipment around the site and assist with furniture moves as appropriate

Attend medical emergencies including cardiac arrests with the rhesus trolley / bag

Ensure correct and appropriate use of radio and other communication equipment at all times in compliance with local guidelines and procedures

In the event of any fire / major accident or incident, man key entrances, check ID badges, assist patients able to walk and assist nursing team with patients unable to walk

Ensure the safe storage and maintenance of appropriate stock, medical gases and supplies, specifically adhering to health and safety regulations around type and size, and ensure that these are available as required within the designated area

Change medical gas cylinders on wards, in departments, and the manifold room, using appropriate methods of work, following appropriate training

Safely transfer Liquid Nitrogen through the designated hospital route

Patient Transfers

To transfer patients in and around the hospital site in a safe and appropriate manner to and from the wards and departments via means of walking, wheelchair, trolley, or beds

Assisting patients to be pat slid across from trolleys to the bed with assistance from the nursing staff

To undertake mortuary duties as required including collection and delivery of deceased patients to the mortuary using appropriate means of transport and where required, prepare bodies for viewing.

Specimens and blood

To undertake specimen collections and deliveries

Providing a certificate of competence has been obtained, use the designated biometric blood tracking system ensuring the blood products are transported in the correct manner e.g. use of cool box for 2 units or more

Waste

Collection and safe removal and, where appropriate, the recording of non-clinical and clinical waste within your area of work, in and around the hospital sites as instructed by the helpdesk and in line with Trust policy

Assist in running an effective waste recycling and waste minimisation system, including shredding when required

Ensure the cleanliness of the Recycling area at all times

Driving duties

Where driving duties are required these must be in accordance with on-site restrictions, speed and statutory regulations.

Ensure the vehicle is roadworthy and safe before, during and after use, and complete relevant documentation within the prescribed frequencies.

Ensure vehicles are kept clean and tidy and are cleaned inside and out

Report any vehicle defects or concerns immediately

Post and post room

Where required, frank mail in line with postal service guidelines and Trust policies and procedures

Other duties

Liaise and communicate with the Helpdesk dispatch unit maintaining professionalism at all times

To have a flexible approach to working with new innovations and technologies to aid and enhance service delivery

Ensure wheelchairs and trolleys are kept clean and ensure safe practice to minimise the risks of infection to patients and staff in accordance with national and Trust policy, in particular to be aware of responsibilities as listed in the Infection Control Policy

Ensure that all equipment is clean and fit for purpose

Ensure the cleanliness of the Porters lodge at all times

Maintain a clean, neat and tidy appearance, complying with Trust uniform and hand care guidelines and high standards of personal hygiene

Be dressed in the correct uniform at all times including the wearing of name badges and Trust

identity cards ensuring that both are clearly visible at all times.

Report immediately to your line manager and/or other appropriate person any faults or defects to Trust or Company equipment or premises, especially those which could be dangerous.

Report any accidents or near misses to the appropriate manager and complete the appropriate incident/accident report forms.

Use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work, following training

Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Trust policy, where appropriate

Ensure the welfare and safety of children within their care. This includes staff who come into contact with children and families in the course of their work as well as those staff who have a specific role with children and families.

Ensure attendance at Child Protection training at the appropriate level within the specified time frame.

Staff must comply with Safeguarding Policies and Procedures in order to promote safeguarding and prevent abuse to vulnerable people using Trust services.

Ensure you understand and comply with all relevant current legislation as set out in Company and Trust policies and procedures and the related documentation, including contract of employment and security procedures.

Provide cover for other area specific porters when required

Conduct yourself in a professional manner whilst on Trust and Company premises or public highways

Participate as required, in regular team meetings / working, performance reviews, job chats, return to work discussions and co-operate with accident and other investigations

Engage in the process to identify your own personal development and training needs and attending any agreed training programmes

Undertake any ad-hoc duties as prescribed by Manager and within scope of skill and capability

Person Specification

EDUCATION

Essential

• General education to include Maths and English at GCSE level or equivalent

SKILLS/ABILITIES

Essential

• Able to respond to challenging/traumatic incidents calmly and professionally
• Able to manage conflicting priorities and deadlines
• Able to use Helpdesk communication and task management systems
• Able to handle complaints, difficult and sensitive enquiries

EXPERIENCE

Essential

• Experience of customer service roles

Desirable

• Previous healthcare/NHS experience
• Previous experience of portering
• Experience of Helpdesk communication and recording systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)