Front Of House Receptionist

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

As a Front of house receptionist you will provide a full receptionist service, be first point of contact for patients and visitors attending the hospital in accordance with the best principles of customer care.

The candidate we are looking for will have a warm, compassionate manner, be helpful, friendly and approachable. They will take pride in looking after the public areas in and around the reception and will support the health and safety of all staff and patients by ensuring hygiene requirements such as face masks and hand sanitiser are being used when required.

Experience in customer care is essential and you must be confident in challenging negative behaviour, with the support of our security staff. You will be comfortable working with colleagues from a wide range of backgrounds and different levels of seniority, in addition to patients and visitors from across the community.

Main duties of the job

  • The Front of house receptionist is responsible for greeting and assisting patients, visitors, staff and external organisations, providing extra help and support where needed. You will provide advice and guidance to patients and visitors or wherever possible, find the answer to their questions.
  • The role also provides key support to the security function with administration of temporary and permanent Trust security identification cards using the Trust computerised identification system, issuing of temporary parking permits and management or keys during reception hours.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Date posted

06 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa Inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-362

Job locations

Trustwide

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

  • Good standard of general education

Desirable

  • GSCE Maths (Grade C or above)
  • GCSE English Language (Grade C or above)

SKILLS/ ABILITIES

Essential

  • Excellent organisational skills
  • Computer literacy / IT skills
  • Working knowledge of Microsoft Office including Word, Excel and Outlook
  • Ability to adapt to change within the work environment
  • Excellent communication skills

Desirable

  • Willingness to extend knowledge and learn new skills
  • Knowledge of Cerner or other patient systems

EXPERIENCE

Essential

  • NVQ level 3 or equivalent experience
  • Previous customer service experience
  • Experience of working with a high volume of enquiries both face to face and on the telephone

Desirable

  • Previous reception experience
  • Experience in a healthcare environment
Person Specification

EDUCATION

Essential

  • Good standard of general education

Desirable

  • GSCE Maths (Grade C or above)
  • GCSE English Language (Grade C or above)

SKILLS/ ABILITIES

Essential

  • Excellent organisational skills
  • Computer literacy / IT skills
  • Working knowledge of Microsoft Office including Word, Excel and Outlook
  • Ability to adapt to change within the work environment
  • Excellent communication skills

Desirable

  • Willingness to extend knowledge and learn new skills
  • Knowledge of Cerner or other patient systems

EXPERIENCE

Essential

  • NVQ level 3 or equivalent experience
  • Previous customer service experience
  • Experience of working with a high volume of enquiries both face to face and on the telephone

Desirable

  • Previous reception experience
  • Experience in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Front of house manager

Claudine Brolly

claudine.brolly@nhs.net

02033122168

Date posted

06 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa Inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-CR-362

Job locations

Trustwide

London

W12 0HS


Supporting documents

Privacy notice

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