Outpatients Administration Supervisor
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Job summary
We are seeking an enthusiastic and highly motivated individual to join our innovative Main Outpatient department, at Imperial College Health Care Trust based in St Mary's Hospital.
This is an exciting role for the post holder within the Outpatients Department. The post holder will have leadership skills and be able to fully support the team of reception staff and any apprentices. You must be proactive in your approach with a focus on staff development and patient experience.
You will effectively supervise reception staff to ensure that allocated staff members have annual appraisals, training and development, follow policy and procedure within the OPD and act as a deputy to band 5 Service Support Manager when required.
Excellent communication skills and a passion for providing the best patient experience is essential for this role. If you feel like this describes you, and you are ready for a new and exciting challenge in your career.
Main duties of the job
- To manage service cover, co-ordinating leave and distributing workloads evenly among team members
- To assist in recruitment and retention of administrative staff
- To ensure all new staff receive appropriate induction, training and support
- To undertake appraisals and ensure all administrative staff have Personal Development Plans and receive appropriate training
- To undertake and participate in any training and coaching activities for the allocated staff
- To manage staffing issues such as sickness absence and time-keeping
- To initiate Trust disciplinary procedures, as necessary.
- To communicate relevant information to staff and have regular team meetings.
- To ensure that all outpatient administrative procedures are adhered to and updated appropriately.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Details
Date posted
11 August 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£30,279 to £33,116 a year pa inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-WCCS-761
Job locations
St Mary's Hospital
London
W2 1NY
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
St Mary's Hospital
London
W2 1NY
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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