Job summary
The Accounts Receivable Department within the Finance Directorate has an opportunity for a highly motivated Overseas Patients Credit Controller working in a busy environment on a fixed one year term. The post holder will be responsible for chasing debt via telephone, email, letters and updating customer notes.
Main duties of the job
The main task will be to ensure that all outstanding debts are pursued and collected on a timely and regular basis to maximise cash collection for the Trust.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/Qualifications
Essential
- GCSE English and Maths or equivalent qualification
- NVQ Level 4 or equivalent experience
Experience
Essential
- Recent experience working in Credit Control in a large organisation
- Experience in dealing with difficult customers
- Good standard of IT skills
- Intermediate use of Microsoft Excel / spreadsheets
Desirable
- Oracle - eFinancials
- Participation in the Agreement of Balances exercise
Skills/Knowledge/Abilities
Essential
- Good analytical skills
- Excellent problem-solving skills and ability to multitask
- A good organiser with realistic time management skills and able to work under pressure
- Prioritise own workload and ability to work on own initiative as well as part of a team with minimum supervision
- Work methodically and accurately
- Good oral and written communication skills
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues / disputes in a polite and professional manner
Person Specification
Education/Qualifications
Essential
- GCSE English and Maths or equivalent qualification
- NVQ Level 4 or equivalent experience
Experience
Essential
- Recent experience working in Credit Control in a large organisation
- Experience in dealing with difficult customers
- Good standard of IT skills
- Intermediate use of Microsoft Excel / spreadsheets
Desirable
- Oracle - eFinancials
- Participation in the Agreement of Balances exercise
Skills/Knowledge/Abilities
Essential
- Good analytical skills
- Excellent problem-solving skills and ability to multitask
- A good organiser with realistic time management skills and able to work under pressure
- Prioritise own workload and ability to work on own initiative as well as part of a team with minimum supervision
- Work methodically and accurately
- Good oral and written communication skills
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues / disputes in a polite and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
