Paediatric Audiology Receptionist /Administrator

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

The purpose of this role is to provide effective and efficient clerical, reception and administration support within the Paediatric Audiology Department ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision

The post holder will work alongside other members of the Paediatric Audiology Department reporting to the Service Manager. They will liaise with the Paediatric Audiology Co-ordinator, Service Delivery Manager, Consultant Audiological Physician and Head of Audiology Services providing help and support where necessary. They will work closely with patients and relatives, the main Audiology Department, Satellite clinics, Hospital Wards, The New-born Hearing Screening Service, Education Services, Social Services, GP surgeries, Health Visitors, other hospital departments and other NHS Trusts. In addition to ensuring good communication with external hearing aid companies and earmould manufacturers used by the service.

Main duties of the job

  • To provide reception duties to the Paediatric Audiology Department
  • To provide administration duties to the Paediatric Audiology Service
  • To Input and maintain accurate patient information on Trust information systems
  • To ensure quality and customer care standards are met, contributing to positive patient experiences.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Date posted

23 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-806

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

  • Minimum of A-Levels or equivalent knowledge/ experience

Desirable

  • NVQ II Customer Care or equivalent

SKILLS/ABILITIES

Essential

  • Competent use of IT systems - Excel, Word, & dbase input.
  • Ability to work without supervision and using own initiative
  • Ability to manage own workload, and multi task. Planning and organisational skills to include prioritisation of work according to departmental requirements and ability to resolve problems.
  • Excellent communication skills.

Desirable

  • Experience of PMS
  • Legible handwriting

EXPERIENCE

Essential

  • Experience of work in an office/ reception and customer care experience.

Desirable

  • Previous experience in NHS
Person Specification

EDUCATION

Essential

  • Minimum of A-Levels or equivalent knowledge/ experience

Desirable

  • NVQ II Customer Care or equivalent

SKILLS/ABILITIES

Essential

  • Competent use of IT systems - Excel, Word, & dbase input.
  • Ability to work without supervision and using own initiative
  • Ability to manage own workload, and multi task. Planning and organisational skills to include prioritisation of work according to departmental requirements and ability to resolve problems.
  • Excellent communication skills.

Desirable

  • Experience of PMS
  • Legible handwriting

EXPERIENCE

Essential

  • Experience of work in an office/ reception and customer care experience.

Desirable

  • Previous experience in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Paediatric Audiology Clinical Lead

Nadine Couzens

nadine.couzens@nhs.net

Date posted

23 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-806

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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