Job summary
Imperial College Healthcare NHS Trust is the North West London administrative centre for the National Institute for Health Research (NIHR) Clinical Research Network (CRN). The Network is the clinical research delivery arm of the NHS in England, and is tasked with supporting the rapid set-up and effective conduct of studies, enabling the research community to gather evidence to improve treatments for NHS patients.
We have an exciting opportunity for a motivated and enthusiastic life science graduate to join an established clinical research team, based at Hammersmith Hospital. The post holder will be working with the benign haematology research team on a range of interventional and non-interventional studies. The main focus of the role will be supporting the senior research practitioners and research nurses on the coordination and administrative aspects of clinical research, however the successful candidate will be asked to help with a range of tasks including data collection, site file management, study amendment submissions, processing research samples and recruiting patients to observational studies. The role is patient facing and will include working in Covid-19 risk managed areas.
Main duties of the job
The post requires a highly organised individual with excellent communication skills and an understanding of complex scientific protocols. Previous experience of working within a research environment is desirable but not essential, provided the candidate can display a strong passion for research.
Accurate data collection is key to the role so the post holder should have a keen eye for detail and excellent knowledge in a range of IT applications. A mature attitude and the ability to work independently as well as part of a team are essential.
The post will be based at Imperial College Healthcare NHS Trust with the expectation of supporting research with partner organisations. Willingness to work flexibly and across hospital sites is an essential aspect of the post.
Informal enquiries are strongly encouraged. Please contact Camelia Vladescu in the first instance (Team Leader, Hammersmith Hospital camelia.vladescu@nhs.net)
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
Research Administration
- To support the research delivery teams in the facilitation of efficient, safe and participant focused research
- To demonstrate an awareness of the life cycle of a research project from inception to study close out supporting all administrative protocol related tasks to include
- Maintenance of Investigator Site Files
- Accurate transfer of source data to case report form
- Processing amendments
- Archiving of closed studies
- To act as the first point of contact for clinical staff and patients dealing with both face to face and telephone enquiries and correspondence in an effective, courteous and timely manner.
- To be responsible for the day to day organisation of the research office; handling mail, maintaining adequate stationery supplies and ordering of necessary supplies and equipment.
- To work in according to good clinical practice and research governance standards for clinical research studies
- To collect data from patient medical records and transcribe to Case Report Forms (CRF) as per Good Clinical Practice (GCP)
- To ensure maintenance of Investigator Site Files and accurate recording of the delegation logs
- To support the delivery team in the preparation and participation of monitoring visits, ensuring both case report forms and patient notes are prepared in advance
- To receive, handle, analyse and resolve data queries promptly. Directing unresolved/clinical queries to appropriate team member(s).
- To respond quickly and appropriately to all enquiries and queries, directing to most appropriate team member
- To respond to patients/carers telephone calls (who may at times be distressed) tactfully and empathetically. To reassure patients/carers regarding arrangements made.
- To ensure the confidentiality of verbal, written and electronic information according to local policy
- To support the delivery teams in ensuring all clinical trials documentation is effectively archived as required
- To assist with the co-ordination of the patients journey through the clinical trial protocol e.g. requisition and organisation of any necessary investigations
- To develop close working relationships with relevant support departments, such as imaging, pharmacy and pathology
- To support the delivery team in the processing of blood samples maintaining an awareness of the organisational policies and health and safety guidelines for working with hazardous substances
- To assist in the identification of patient eligibility for studies in accordance with trust information governance policies
- At all times to work with a high attention to detail and ensure study data is recorded clearly and accurately on paper and electronic data capture systems
- To ensure study records and site files are maintained and kept up-to-date
- To ensure all clinical study documentation is presented accurately with localised headings and correct version numbers
- To work at all times in accordance with the trust information governance policies and procedures
- To have a knowledge of medical terms and acronyms in order to ensure that you have an appreciation for clinical details within research.
- To operate safely in the workplace and maintain a high standard of house keeping.
- To respond to and report any incident where service quality has fallen below a safe standard
Education & Training
- To work with service teams and the public in raising awareness of clinical research
- To continue your own personal and professional development keeping updated with current practice
- To ensure you are compliant with trust PDR process to support personal and professional development
- To participate in regular one to one meetings with line manager
- To maintain effective communication and working relationships with all internal and external research members
- To attend team, local and national meetings as appropriate
- To attend local training; Working with and within the CRN, Good Clinical Practice, Informed Consent, Next Steps, Lets Talk Trials
- To have gained the necessary knowledge and skills sufficient to work as independently as possible, with the minimum of supervision
- To be aware of local trusts policies and procedures and maintain mandatory statutory training
Divisional Specific Requirements
- To support the study team in maintaining accurate recruitment data and enter onto relevant electronic system
- To support the set up of studies onto the Documas data base and Central Portfolio Management System (CPMS)
General Responsibilities
- To be actively involved in the development and implementation of Trust policies and procedures at department level and reinforce their use
- To ensure that trust wide standards are maintained and monitored to improve the quality of care to all those who come in contact with the service provided by Imperial College Healthcare NHS Trust
- To maintain patient/participant confidentiality at all times.
- To ensure that the views of consumers are effectively sought, channelled and acted upon, including the efficient actioning of the complaints procedure in accordance with the Trust policy in conjunction with the Department Manager.
Job description
Job responsibilities
Research Administration
- To support the research delivery teams in the facilitation of efficient, safe and participant focused research
- To demonstrate an awareness of the life cycle of a research project from inception to study close out supporting all administrative protocol related tasks to include
- Maintenance of Investigator Site Files
- Accurate transfer of source data to case report form
- Processing amendments
- Archiving of closed studies
- To act as the first point of contact for clinical staff and patients dealing with both face to face and telephone enquiries and correspondence in an effective, courteous and timely manner.
- To be responsible for the day to day organisation of the research office; handling mail, maintaining adequate stationery supplies and ordering of necessary supplies and equipment.
- To work in according to good clinical practice and research governance standards for clinical research studies
- To collect data from patient medical records and transcribe to Case Report Forms (CRF) as per Good Clinical Practice (GCP)
- To ensure maintenance of Investigator Site Files and accurate recording of the delegation logs
- To support the delivery team in the preparation and participation of monitoring visits, ensuring both case report forms and patient notes are prepared in advance
- To receive, handle, analyse and resolve data queries promptly. Directing unresolved/clinical queries to appropriate team member(s).
- To respond quickly and appropriately to all enquiries and queries, directing to most appropriate team member
- To respond to patients/carers telephone calls (who may at times be distressed) tactfully and empathetically. To reassure patients/carers regarding arrangements made.
- To ensure the confidentiality of verbal, written and electronic information according to local policy
- To support the delivery teams in ensuring all clinical trials documentation is effectively archived as required
- To assist with the co-ordination of the patients journey through the clinical trial protocol e.g. requisition and organisation of any necessary investigations
- To develop close working relationships with relevant support departments, such as imaging, pharmacy and pathology
- To support the delivery team in the processing of blood samples maintaining an awareness of the organisational policies and health and safety guidelines for working with hazardous substances
- To assist in the identification of patient eligibility for studies in accordance with trust information governance policies
- At all times to work with a high attention to detail and ensure study data is recorded clearly and accurately on paper and electronic data capture systems
- To ensure study records and site files are maintained and kept up-to-date
- To ensure all clinical study documentation is presented accurately with localised headings and correct version numbers
- To work at all times in accordance with the trust information governance policies and procedures
- To have a knowledge of medical terms and acronyms in order to ensure that you have an appreciation for clinical details within research.
- To operate safely in the workplace and maintain a high standard of house keeping.
- To respond to and report any incident where service quality has fallen below a safe standard
Education & Training
- To work with service teams and the public in raising awareness of clinical research
- To continue your own personal and professional development keeping updated with current practice
- To ensure you are compliant with trust PDR process to support personal and professional development
- To participate in regular one to one meetings with line manager
- To maintain effective communication and working relationships with all internal and external research members
- To attend team, local and national meetings as appropriate
- To attend local training; Working with and within the CRN, Good Clinical Practice, Informed Consent, Next Steps, Lets Talk Trials
- To have gained the necessary knowledge and skills sufficient to work as independently as possible, with the minimum of supervision
- To be aware of local trusts policies and procedures and maintain mandatory statutory training
Divisional Specific Requirements
- To support the study team in maintaining accurate recruitment data and enter onto relevant electronic system
- To support the set up of studies onto the Documas data base and Central Portfolio Management System (CPMS)
General Responsibilities
- To be actively involved in the development and implementation of Trust policies and procedures at department level and reinforce their use
- To ensure that trust wide standards are maintained and monitored to improve the quality of care to all those who come in contact with the service provided by Imperial College Healthcare NHS Trust
- To maintain patient/participant confidentiality at all times.
- To ensure that the views of consumers are effectively sought, channelled and acted upon, including the efficient actioning of the complaints procedure in accordance with the Trust policy in conjunction with the Department Manager.
Person Specification
EDUCATION
Essential
- Diploma level qualification or equivalent training and/or experience
Desirable
- Diploma in research or healthcare
SKILLS/ABILITIES
Essential
- Proven ability to work in an organised and logical manner
- Proven ability to use own initiative and problem solve
- Good IT skills; to include competence in word processing and data entry systems
- Willingness to provide patient facing clinical care
EXPERIENCE
Essential
- Understanding of National Institute of Health Research (NIHR), its values, aims and structure
- Experience in managing complex information
- Competent in storing and retrieving electronic data
- Knowledge of medical terminology
Person Specification
EDUCATION
Essential
- Diploma level qualification or equivalent training and/or experience
Desirable
- Diploma in research or healthcare
SKILLS/ABILITIES
Essential
- Proven ability to work in an organised and logical manner
- Proven ability to use own initiative and problem solve
- Good IT skills; to include competence in word processing and data entry systems
- Willingness to provide patient facing clinical care
EXPERIENCE
Essential
- Understanding of National Institute of Health Research (NIHR), its values, aims and structure
- Experience in managing complex information
- Competent in storing and retrieving electronic data
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
