Job summary
Chelsea and Westminster HIV services are looking for an Innovation and Improvement Fellow.
The role has been designed in collaboration with ViiV Healthcare, and marks the second collaboration between CWHFT and ViiV. It follows the successful development of a digital health solution, the Klick app, which underpins the management of stable patients with HIV (PWH) with around 7,000 registered users.
This new project management role will help optimise care pathways for stable PWH to improve patient experience and to realise efficiencies in resource management and capacity within CWHFT.
Main duties of the job
This exciting new role presents a unique opportunity to join Chelsea & Westminster Hospital NHS Foundation Trust (CWHFT) to support our world renowned HIV Service within the HIV, Sexual & Gender Health, and Dermatology directorate. CWHFT is the largest provider of HIV care in Europe and cares for over 12,000 people with HIV (PWH) across multiple sites in West and Central London.
The role has been designed in collaboration with ViiV Healthcare, and marks the second collaboration between CWHFT and ViiV. It follows the successful development of a digital health solution, the Klick app, which underpins the management of stable PWH with around 7,000 registered users.
This new project management role will help optimise care pathways for stable PWH to improve patient experience and to realise efficiencies in resource management and capacity within CWHFT.
Working across the directorate, the post holder will utilise project management resources, digital capacities, clinical insight, and patient collaboration to review clinical pathways to afford more time to address the specific clinical needs of key PWH populations. There will be two key focus areas in year one; remote care optimisation for stable PWH and implementation of long-acting injectable antiretroviral therapy (ART). An additional associated work stream; care optimisation for people as they age with HIV, will be prioritised in year two of the project.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Review and map current service models to fully understand the patient pathway
Seek health care professional feedback on current inefficiencies and suggested improvements
Gain patient feedback to understand preferences, unmet need and establish baseline satisfaction
Design and plan and deliver quality improvement programmes, ensuring clear aims and measures for improvement identified
Identify and document benefits that will be realised during and after change implementation
Conduct analysis throughout project delivery and after project completion to ensure learning is taken forward, and benefits realisation is achieved
Ensure that robust project control is in place and maintained including project documentation, scheduling tasks and setting milestones, liaising with colleagues ensuring that timescales are met, and project objectives and benefits are delivered
Write progress reports and formal presentations for submission to a variety of groups and other key stakeholders as required
Develop effective working relationships with key external stakeholders where appropriate
Nurture a culture of quality improvement through encouraging and empowering individuals and teams to focus on improving patient care
Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation
Engage with clinicians, management, and other stakeholders to deliver a single and consistent approach throughout the project life cycle
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
Review and map current service models to fully understand the patient pathway
Seek health care professional feedback on current inefficiencies and suggested improvements
Gain patient feedback to understand preferences, unmet need and establish baseline satisfaction
Design and plan and deliver quality improvement programmes, ensuring clear aims and measures for improvement identified
Identify and document benefits that will be realised during and after change implementation
Conduct analysis throughout project delivery and after project completion to ensure learning is taken forward, and benefits realisation is achieved
Ensure that robust project control is in place and maintained including project documentation, scheduling tasks and setting milestones, liaising with colleagues ensuring that timescales are met, and project objectives and benefits are delivered
Write progress reports and formal presentations for submission to a variety of groups and other key stakeholders as required
Develop effective working relationships with key external stakeholders where appropriate
Nurture a culture of quality improvement through encouraging and empowering individuals and teams to focus on improving patient care
Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation
Engage with clinicians, management, and other stakeholders to deliver a single and consistent approach throughout the project life cycle
Please see attached job description and person specification to this advert for further details.
Person Specification
Experience
Essential
- Proven experience of service development and implementing a re-design programme
- Proven experience of change management ability
- Ability to learn from, and deploy best practice in project delivery
- Experience of setting and measuring performance standards for operational service delivery and in a project environment
Desirable
- Clinical experience working in the field of HIV
- Experience of managing complex, large scale projects within NHS/Social Care/Public sector bodies involving multiple stakeholders and working across organisational boundaries
Education and qualifications
Essential
- Educated to degree level or equivalent
- Track record of continuous professional and management development
Desirable
- Post graduate qualification or evidence of post graduate education
- Evidence of further study/qualifications in the field of Sexual Health and HIV
Skills and knowledge
Essential
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
- Demonstrate effective project leadership
- Strong organisational skills to deliver objectives within an agreed timeframe to achieve results
- Effective presentation skills (verbal and written) of a high standard to a range of audiences and settings
- Ability to analyse, interpret, and present quantitative and qualitative information to a range of audiences including use of project management tools, spreadsheets and databases
Desirable
- Ability to effectively manage a diverse project team working in a co-operative approach to achieve shared goals
Person Specification
Experience
Essential
- Proven experience of service development and implementing a re-design programme
- Proven experience of change management ability
- Ability to learn from, and deploy best practice in project delivery
- Experience of setting and measuring performance standards for operational service delivery and in a project environment
Desirable
- Clinical experience working in the field of HIV
- Experience of managing complex, large scale projects within NHS/Social Care/Public sector bodies involving multiple stakeholders and working across organisational boundaries
Education and qualifications
Essential
- Educated to degree level or equivalent
- Track record of continuous professional and management development
Desirable
- Post graduate qualification or evidence of post graduate education
- Evidence of further study/qualifications in the field of Sexual Health and HIV
Skills and knowledge
Essential
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
- Demonstrate effective project leadership
- Strong organisational skills to deliver objectives within an agreed timeframe to achieve results
- Effective presentation skills (verbal and written) of a high standard to a range of audiences and settings
- Ability to analyse, interpret, and present quantitative and qualitative information to a range of audiences including use of project management tools, spreadsheets and databases
Desirable
- Ability to effectively manage a diverse project team working in a co-operative approach to achieve shared goals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.