Job summary
We are looking for a friendly, flexible and highly motivated individual to join our team.
The post holder will have operational responsibility for the delivery of the Newborn Hearing Screening Programme cross site. They will be expected to team build, organise others in their actions and set priorities, objectives and goals within the sphere of responsibility and in accordance with National and Local guidelines.
Main duties of the job
You will have operational responsibility for the day-to-day management of the newborn hearing screening team at both sites ensuring high quality standards are maintained throughout and any onward referral to local paediatric audiology teams. Excellent interpersonal and communication skills are required in addition to a methodical and well organised approach.
About us
Proud of our workforce
o Our 7,500 staff are recruited from local communities and around the worldo Our staff rate us second among acute trusts in London as a place to worko Despite challenges in the NHS, our low staff vacancy rate remains significantly better than the national averageo We are passionate about the health and wellbeing of our staff with a huge support offer, including our nationally-recognised free back-up care scheme and Timewise accreditation as a flexible employero We love to develop our people, offering a range of development programmes and apprenticeships, with our healthcare support worker apprentices winning Apprentice of the Year for two years runningo We offer a fantastic range of salary sacrifice schemes, from season ticket loans, bicycles and vehicles, to gym memberships, home electronics and holidays
Job description
Job responsibilities
Service Delivery Responsibilities
Clinical Responsibilities
- To identify and prioritise babies requiring a screen within the maternity unit, NICU / SCBU, private wing and outpatient clinics following national and local protocols; over a 7 day service to ensure maximum coverage of births including weekends and Bank Holidays
- To demonstrate a high level of competence in screening practice.
- To communicate effectively with parents regarding the screening process, liaising with interpreting services where necessary.
- To ensure all administrative and clinical information including test results are accurately recorded on the record sheets, the screening equipment databases and in the S4H database.
- To carry out Transfer in and out and share of records on NHSP data base Smart4Hearing (S4H).
- To organise workload to ensure maximum number of inpatient babies receive a hearing screen by working flexibly where necessary.
- To answer any concerns parents may have prior to the screen being undertaken and communicate results in a sensitive and timely manner.
- To effectively and professionally communicate with other screeners and members of the team as well as other colleagues on the maternity unit and in the community.
- To ensure multi-disciplinary liaison regarding appropriateness and timing of the hearing screen.
- To ensure appropriate and timely referrals are made to Paediatric Audiology Services via the NHSP administration team.
- To maintain confidentiality of the babies and their families at all times.
- To assess stock availability in clinical areas: patient literature, screening consumables and equipment and make sure that the working environment is clean and tidy.
- To ensure the safety and security of equipment at all times and to report immediately any equipment faults to the Programme Manager
- To ensure equipment is safe, clean, set up, checked and documentation made dailyaccording to local protocols
Staff Management
- To assist the Programme Manager with managing staff leave, sickness, appraisals, competency assessments and training / orientation of any new recruits.
- Create and manage NHSP rota cross site; anticipating staff shortages and problem areas acting to minimise the impact of these on service delivery
- Set objectives for staff, identifying individual training and development needs and promote continued personal and professional development.
- Ensure all staff comply with relevant Trust policies and standing financial instructions as delegated by the Programme Manager.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
- Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
- Support the monitoring of compliance with internal and external governance and best practice requirements with the administration service.
- Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
- Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.
- Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
- To ensure the screening staff follow best practice with regards to Health and Safety, Information Governance and security.
Research and Development Responsibilities
- To assist the Programme Manager in the implementation of upgrades and developments of the national database including the evaluation of new screening devices across the Trusts hospital sites, creating training plans and delivering relevant training to all users.
- To carry out administrative functions and regular data quality checks including failsafe as per NHSP service Local Task Management Tool.
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
Service Delivery Responsibilities
Clinical Responsibilities
- To identify and prioritise babies requiring a screen within the maternity unit, NICU / SCBU, private wing and outpatient clinics following national and local protocols; over a 7 day service to ensure maximum coverage of births including weekends and Bank Holidays
- To demonstrate a high level of competence in screening practice.
- To communicate effectively with parents regarding the screening process, liaising with interpreting services where necessary.
- To ensure all administrative and clinical information including test results are accurately recorded on the record sheets, the screening equipment databases and in the S4H database.
- To carry out Transfer in and out and share of records on NHSP data base Smart4Hearing (S4H).
- To organise workload to ensure maximum number of inpatient babies receive a hearing screen by working flexibly where necessary.
- To answer any concerns parents may have prior to the screen being undertaken and communicate results in a sensitive and timely manner.
- To effectively and professionally communicate with other screeners and members of the team as well as other colleagues on the maternity unit and in the community.
- To ensure multi-disciplinary liaison regarding appropriateness and timing of the hearing screen.
- To ensure appropriate and timely referrals are made to Paediatric Audiology Services via the NHSP administration team.
- To maintain confidentiality of the babies and their families at all times.
- To assess stock availability in clinical areas: patient literature, screening consumables and equipment and make sure that the working environment is clean and tidy.
- To ensure the safety and security of equipment at all times and to report immediately any equipment faults to the Programme Manager
- To ensure equipment is safe, clean, set up, checked and documentation made dailyaccording to local protocols
Staff Management
- To assist the Programme Manager with managing staff leave, sickness, appraisals, competency assessments and training / orientation of any new recruits.
- Create and manage NHSP rota cross site; anticipating staff shortages and problem areas acting to minimise the impact of these on service delivery
- Set objectives for staff, identifying individual training and development needs and promote continued personal and professional development.
- Ensure all staff comply with relevant Trust policies and standing financial instructions as delegated by the Programme Manager.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
- Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
- Support the monitoring of compliance with internal and external governance and best practice requirements with the administration service.
- Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
- Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.
- Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
- To ensure the screening staff follow best practice with regards to Health and Safety, Information Governance and security.
Research and Development Responsibilities
- To assist the Programme Manager in the implementation of upgrades and developments of the national database including the evaluation of new screening devices across the Trusts hospital sites, creating training plans and delivering relevant training to all users.
- To carry out administrative functions and regular data quality checks including failsafe as per NHSP service Local Task Management Tool.
Please see attached job description and person specification to this advert for further details.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent professional qualification or relevant experience
- Management qualification or proven equivalent knowledge and experience
- Newborn Hearing Screening Programme (NHSP) Clinical Competence Workshop with associated Observed Structured Clinical Examination (OSCE) / External Competency Assessment (ECA)
Desirable
- Level 3 Certificate in Assessing Vocational Achievement or working towards gaining qualification
Experience
Essential
- Significant experience of working as a Newborn Hearing Screener or Senior Screener
- Experience in the delivery of NHSP Education and Training
- Effective time management with an ability to prioritise workloads
Desirable
- Evidence of mentorship, supervision and co-ordination of staff
Skills and Knowledge
Essential
- Ability to lead and manage a team
- Confidence in interpersonal relationships with the ability to influence and motivate
- Ability to work on own initiative / autonomy
- High level of attention to detail
- Knowledge of NHSP Pathways and Protocols
Personal Qualities
Essential
- Ability to reflect on and critically appraise the performance of self and others
- Able to manage stress in time pressured working environment
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent professional qualification or relevant experience
- Management qualification or proven equivalent knowledge and experience
- Newborn Hearing Screening Programme (NHSP) Clinical Competence Workshop with associated Observed Structured Clinical Examination (OSCE) / External Competency Assessment (ECA)
Desirable
- Level 3 Certificate in Assessing Vocational Achievement or working towards gaining qualification
Experience
Essential
- Significant experience of working as a Newborn Hearing Screener or Senior Screener
- Experience in the delivery of NHSP Education and Training
- Effective time management with an ability to prioritise workloads
Desirable
- Evidence of mentorship, supervision and co-ordination of staff
Skills and Knowledge
Essential
- Ability to lead and manage a team
- Confidence in interpersonal relationships with the ability to influence and motivate
- Ability to work on own initiative / autonomy
- High level of attention to detail
- Knowledge of NHSP Pathways and Protocols
Personal Qualities
Essential
- Ability to reflect on and critically appraise the performance of self and others
- Able to manage stress in time pressured working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Cross Site Chelsea and West Middlesex Hospitals (50/50 split)
Fulham & Isleworth
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)