Job summary
Senior Patient Administrator - Diabetes
Chelsea and Westminster Hospital
West London Children's are looking for an exceptional individual with strong administrative skills to join our team as a Senior Patient Administrator at Chelsea site
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload, previous experience in administration is essential to this post.
Main duties of the job
Our West London Children's Diabetes service are recognised across London as high performing areas that deliver outstanding care to our patients. We are looking to expand the team due to growth in the service to provide administrative support.
The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare for patients. This role will manage data and information across our diabetes services that play a key rolein how we are seen across North West London. The successful candidate should be confident in using MS Excel, they should be able to analyse and collate simple data and have a good level of attention to detail in order to accurately manage their work load
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
- Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
- Support the Team Leader in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
- Ensure all activity is cashed up in a timely manner using Trusts system/appropriate IT system including DNAs and discharges.
- Participate in new staff induction, demonstrates duties to new starters and providing close supervision
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
- Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
- Support the Team Leader in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
- Ensure all activity is cashed up in a timely manner using Trusts system/appropriate IT system including DNAs and discharges.
- Participate in new staff induction, demonstrates duties to new starters and providing close supervision
Please see attached job description and person specification to this advert for further details.
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.