Job summary
We are looking for an enthusiastic and dedicated candidate to join our committed team atChelsea and Westminster Hospital NHS Foundation Trust. This is a unique opportunity to bring your leadership and passion for women's health services to a role that directly shapes the future ofcervical screening and gynaecology care. If you're ready to make a meaningful impact in a dynamic and supportive environment, we'd love to hear from you.
As theGynaecology / CSPL Admin Support Manager, you will provide both operational and strategic support to the Gynaecology service, with a particular focus on theNHS Cervical Screening Programme (NHSCSP). Working closely with theClinical Specialty Programme Lead (CSPL), you will help deliver high-quality, safe, and effective cervical screening services, ensuring compliance with national standards and performance targets.
You will be responsible for managing a team of administrators, ensuring that all administrative processes are efficient, effective, and aligned with Trust values. This includes overseeing recruitment, induction, training, and performance management, as well as ensuring delivery against key performance indicators (e.g. RTT, Cancer Pathways, GIRFT).
Main duties of the job
- Lead and manage the Gynaecology admin team, including recruitment, training, and performance.
- Provide operational support to the NHS Cervical Screening Programme (NHSCSP) and ensure compliance with national standards.
- Coordinate data collection, audits, and mandatory meetings in collaboration with the CSPL.
- Monitor and report on key performance indicators (RTT, DM01, Cancer Pathways, GIRFT).
- Act as a key liaison between clinical teams, pathology services, and external screening bodies.
- Support service improvement initiatives and maintain high standards of patient care and administrative efficiency.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
This Role requires you to work across both WESTMID site and CHELSEA site.
Job description
Job responsibilities
Operational Management
- Oversee day-to-day operations of the Gynaecology service, including colposcopy and cervical screening.
- Manage Patient Tracking Lists (PTLs) and ensure timely validation to meet RTT and cancer targets.
- Monitor turnaround times for clinical correspondence and results.
- Provide regular reports on service performance, training, and KPIs.
- Support audits, data collection, and external accreditation processes.
- Act as a key resource for data analysis and service evaluation.
Leadership and Team Management - Lead and manage the administrative team, including recruitment, induction, training, and appraisals.
- Ensure adherence to Trust policies and national standards.
- Manage complex patient queries and complaints in line with governance procedures.
- Coordinate team meetings, maintain staff records, and address performance issues.
- Support cross-cover across clinical admin teams and champion new technologies.
Clinical Office Responsibilities - Ensure referrals, bookings, and clinic templates meet national access targets.
- Liaise with clinical teams and external providers to support patient pathways.
- Maintain accurate records of clinic activity and cancellations.
- Lead on waiting time and capacity reporting, and support PAS developments.
CSPL Support - Assist the CSPL in coordinating cervical screening services and audits.
- Ensure compliance with NHSCSP standards and support the Cervical Screening Annual Report.
- Liaise with off-site screening services and laboratories.
- Organise and minute key meetings, and manage external audit requests.
Job description
Job responsibilities
Operational Management
- Oversee day-to-day operations of the Gynaecology service, including colposcopy and cervical screening.
- Manage Patient Tracking Lists (PTLs) and ensure timely validation to meet RTT and cancer targets.
- Monitor turnaround times for clinical correspondence and results.
- Provide regular reports on service performance, training, and KPIs.
- Support audits, data collection, and external accreditation processes.
- Act as a key resource for data analysis and service evaluation.
Leadership and Team Management - Lead and manage the administrative team, including recruitment, induction, training, and appraisals.
- Ensure adherence to Trust policies and national standards.
- Manage complex patient queries and complaints in line with governance procedures.
- Coordinate team meetings, maintain staff records, and address performance issues.
- Support cross-cover across clinical admin teams and champion new technologies.
Clinical Office Responsibilities - Ensure referrals, bookings, and clinic templates meet national access targets.
- Liaise with clinical teams and external providers to support patient pathways.
- Maintain accurate records of clinic activity and cancellations.
- Lead on waiting time and capacity reporting, and support PAS developments.
CSPL Support - Assist the CSPL in coordinating cervical screening services and audits.
- Ensure compliance with NHSCSP standards and support the Cervical Screening Annual Report.
- Liaise with off-site screening services and laboratories.
- Organise and minute key meetings, and manage external audit requests.
Person Specification
Qualifications / Experience
Essential
- Educated to degree level or equivalent experience
- Significant experience in NHS administrative or operational management roles
- Experience managing teams and supervising staff
- Experience working with clinical services and understanding of patient pathways
- Experience of working with performance targets (e.g. RTT, Cancer, NHSCSP)
Desirable
- Experience supporting national audits or external inspections (e.g. SQAS)
- Ability to develop and implement new processes and service improvements
- Willingness to act as a 'user champion' for new technologies
Person Specification
Qualifications / Experience
Essential
- Educated to degree level or equivalent experience
- Significant experience in NHS administrative or operational management roles
- Experience managing teams and supervising staff
- Experience working with clinical services and understanding of patient pathways
- Experience of working with performance targets (e.g. RTT, Cancer, NHSCSP)
Desirable
- Experience supporting national audits or external inspections (e.g. SQAS)
- Ability to develop and implement new processes and service improvements
- Willingness to act as a 'user champion' for new technologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.