Job summary
Quality Improvement Manager, Band 7 (Planned Care)
Fixed-Term/Secondment: 12 months
We are looking for an outstanding, enthusiastic and innovative individual with project management , improvement and administration skills and experience to provide support through the challenges and opportunities that lie ahead.
Due to a recent promotion within the Service Improvement and Efficiency Team we are looking for a fixed term Quality Improvement manager to support the divisional improvement priorities and delivery of the business plan.
You will be self-starting and motivated, with a positive, problem-solving outlook and an interest in learning new skills and tackling new problems.
The team are busy and need to respond in an agile way to a fast moving environment, so you will be able to manage a broad workload, prioritizing appropriately and multi-tasking effectively to deliver high quality outputs and meeting tight timescales.
If you have worked in programme and project management involving divisional or corporate change you will find this role an exciting opportunity
The Planned Care Division is led by the Divisional Medical Director, Divisional Director of Operations and Divisional Director of Nursing using the triumvirate model of leadership. The Key Services delivered by this Division are Emergency and Elective Surgery, Intensive Care and Burns all of which are delivered through the busy but well organised and supported wards and departments.
Main duties of the job
The post holder will provide operational support and direction to the Division Team on matters relating to service improvement and quality within the Trust's Improvement Programme. This includes: Service and Quality Improvement projects; Clinical Pathway Redesign; Digital transformation; data and analytics; Getting it Right First Time (GIRFT); Cost Improvement Programme projects; CQC Improvement Planning; supporting the Deep Dive Programme; in addition to any other work streams requiring project management skills and support.
Additionally, the post holder will be expected to support both Divisional & Improvement Team in developing the quality improvement approach within the Trust, and any monitoring and reporting activities associated with these work streams.
The successful applicant will have the ability to deal with complex and varied workloads ensuring efficient co-ordination, prioritisation and achievement of tasks. You will be proactive and be able to manage and organise your time to work autonomously whilst adhering to deadline. You will have excellent communication skills, both verbal and written, and be able to liaise with various stakeholders to drive projects to deliver high quality patient care.
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals,Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.Both hospitals provide full clinical services, including full maternity, emergency and children's,in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for -our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe,effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminsterand are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
- To provide support to the Head of Service Improvement & Efficiency, Senior Managers, Clinical and Service Directors, Clinical Fellows, Finance Managers and other staff within the Divisions as required or directed.
- To be responsible and proactive in dealing with a complex and varied workload ensuring efficient co-ordination, prioritisation and achievement of daily, weekly and monthly tasks.
- To act as the interface between the Division and Improvement Team and the key contacts, both internal and external.
- Coordinate, attend and accurately minute meetings and follow up actions to ensure planned progress across various Improvement Programme meetings. This includes: lead and support the preparation of agendas and papers; and undertake follow up work as required.
- To liaise with Divisional Management Teams and services as appropriate to obtain information about projects progress, risks and issues.
- To accurately provide and maintain information on projects
- To write complex reports to Board level and to ensure papers are written, reviewed for accuracy and completeness and delivered on time for meetings.
- To be responsible for managing the progress of projects using an effective and efficient system.
- To lead the development of structures, processes and documentation which support the delivery of the portfolio of projects within the Division.
- To plan and organise of a number of complex activities includes complex project timetabling
- Respond to financial, resourcing and procurement queries and proactively follow up and track progress to ensure a speedy resolution to problems.
- To manage, organise own time and work autonomously and efficiently and adhere to deadlines to ensure the work programme of the team is delivered.
- Work closely with all key stakeholders associated with the transformation programme, including clinicians and operational managers and external colleagues as appropriate.
- Work with the PMO to develop and manage systems for measuring project and programme performance and reporting, including benefits realisation, and to collect, analyse, synthesise, and present the data in a variety of formats.
- Ensure that any issues that are blocking the progress of the projects and programme are identified and escalated where required.
- Communicate the achievements of the projects and programme across the enlarged organisation, support the team to communicate with colleagues in the local health community and stakeholders are kept fully informed of progress against the projects, programme and benefits realisation.
- Work with clinicians and other stakeholders to ensure that the patients voice and patient and carer needs are at the heart of the Divisional Integration and Transformation Programme and the outputs of each proje
General duties:
- Utilising proficient IT skills, using spreadsheets, databases, desk top publishing and other contemporary software products, for the preparation and presentation of reports, Board papers, legal contracts and correspondence, policies, letters, taking and producing minutes and memos, ensuring all are produced to an accurate and professional standard.
- Maintaining and developing an electronic filing system
- Liaising with their directly managed and reporting teams, regarding regular 1:1s, appraisals, annual leave, and any other administrative matters
- Answering any general queries and/or complaints courteously and professionally, maintaining the requisite degree of confidentiality and sensitivity. Making effective use of email and voice mail communication, ensuring that all are dealt with appropriately, and in accordance with corporate time scales.
- Coordinate and support the administration of ad hoc Trust projects and events, exhibition stands, and other administrative tasks, as required.
- Participate in shared learning, ensuring continued professional development.
- To undertake any other duties commensurate with the grade of the post and needs of the team.
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
- Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
PLEASE SEE JD/PS FOR FULL DUTIES OF THE ROLE
Job description
Job responsibilities
- To provide support to the Head of Service Improvement & Efficiency, Senior Managers, Clinical and Service Directors, Clinical Fellows, Finance Managers and other staff within the Divisions as required or directed.
- To be responsible and proactive in dealing with a complex and varied workload ensuring efficient co-ordination, prioritisation and achievement of daily, weekly and monthly tasks.
- To act as the interface between the Division and Improvement Team and the key contacts, both internal and external.
- Coordinate, attend and accurately minute meetings and follow up actions to ensure planned progress across various Improvement Programme meetings. This includes: lead and support the preparation of agendas and papers; and undertake follow up work as required.
- To liaise with Divisional Management Teams and services as appropriate to obtain information about projects progress, risks and issues.
- To accurately provide and maintain information on projects
- To write complex reports to Board level and to ensure papers are written, reviewed for accuracy and completeness and delivered on time for meetings.
- To be responsible for managing the progress of projects using an effective and efficient system.
- To lead the development of structures, processes and documentation which support the delivery of the portfolio of projects within the Division.
- To plan and organise of a number of complex activities includes complex project timetabling
- Respond to financial, resourcing and procurement queries and proactively follow up and track progress to ensure a speedy resolution to problems.
- To manage, organise own time and work autonomously and efficiently and adhere to deadlines to ensure the work programme of the team is delivered.
- Work closely with all key stakeholders associated with the transformation programme, including clinicians and operational managers and external colleagues as appropriate.
- Work with the PMO to develop and manage systems for measuring project and programme performance and reporting, including benefits realisation, and to collect, analyse, synthesise, and present the data in a variety of formats.
- Ensure that any issues that are blocking the progress of the projects and programme are identified and escalated where required.
- Communicate the achievements of the projects and programme across the enlarged organisation, support the team to communicate with colleagues in the local health community and stakeholders are kept fully informed of progress against the projects, programme and benefits realisation.
- Work with clinicians and other stakeholders to ensure that the patients voice and patient and carer needs are at the heart of the Divisional Integration and Transformation Programme and the outputs of each proje
General duties:
- Utilising proficient IT skills, using spreadsheets, databases, desk top publishing and other contemporary software products, for the preparation and presentation of reports, Board papers, legal contracts and correspondence, policies, letters, taking and producing minutes and memos, ensuring all are produced to an accurate and professional standard.
- Maintaining and developing an electronic filing system
- Liaising with their directly managed and reporting teams, regarding regular 1:1s, appraisals, annual leave, and any other administrative matters
- Answering any general queries and/or complaints courteously and professionally, maintaining the requisite degree of confidentiality and sensitivity. Making effective use of email and voice mail communication, ensuring that all are dealt with appropriately, and in accordance with corporate time scales.
- Coordinate and support the administration of ad hoc Trust projects and events, exhibition stands, and other administrative tasks, as required.
- Participate in shared learning, ensuring continued professional development.
- To undertake any other duties commensurate with the grade of the post and needs of the team.
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
- Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
PLEASE SEE JD/PS FOR FULL DUTIES OF THE ROLE
Person Specification
Education and Qualifications
Essential
- PRINCE2 Practitioner or equivalent project management qualification
- Educated to Postgraduate Diploma level or equivalent
Desirable
- QI qualification (QI) qualification
Experience
Essential
- Proven project management/quality improvement experience, including preparing, implementing and delivery to specification, time and budget
- project co-ordination
- Experience in co-ordination of project management, data management and reporting management within a healthcare environment
- Experience of arranging and managing high level meetings including preparation of agendas, collation of reports and minute taking
- Experience of working on own initiative and as part of a team
- Previous experience of managing change
- Experience in producing reports, spread sheets and correspondence projects
Desirable
- Knowledge and experience of working in an NHS environment
- Experience of creating improvement measurement systems and understanding of the role of measurement in benefits realisation
- Experience of ensuring active patient and carer participation within QI work
Skills and Knowledge
Essential
- Excellent communication skills, both written and oral
- Skilled in writing concise papers for board level audiences
- Confidence and proficiency in use of MS Office software
- Ability to work with teams to achieve agreed goals
- Strong interpersonal skills with the ability to lead, influence and negotiate with staff at all levels
- Ability to learn from best practice
- Understanding of a range of data and information in order to identify and resolve issues
Desirable
- Sound knowledge of current NHS policy
Person Specification
Education and Qualifications
Essential
- PRINCE2 Practitioner or equivalent project management qualification
- Educated to Postgraduate Diploma level or equivalent
Desirable
- QI qualification (QI) qualification
Experience
Essential
- Proven project management/quality improvement experience, including preparing, implementing and delivery to specification, time and budget
- project co-ordination
- Experience in co-ordination of project management, data management and reporting management within a healthcare environment
- Experience of arranging and managing high level meetings including preparation of agendas, collation of reports and minute taking
- Experience of working on own initiative and as part of a team
- Previous experience of managing change
- Experience in producing reports, spread sheets and correspondence projects
Desirable
- Knowledge and experience of working in an NHS environment
- Experience of creating improvement measurement systems and understanding of the role of measurement in benefits realisation
- Experience of ensuring active patient and carer participation within QI work
Skills and Knowledge
Essential
- Excellent communication skills, both written and oral
- Skilled in writing concise papers for board level audiences
- Confidence and proficiency in use of MS Office software
- Ability to work with teams to achieve agreed goals
- Strong interpersonal skills with the ability to lead, influence and negotiate with staff at all levels
- Ability to learn from best practice
- Understanding of a range of data and information in order to identify and resolve issues
Desirable
- Sound knowledge of current NHS policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.