Job summary
Healthcare Assistant Band 3
A great opportunity has arisen for a Band 3 Healthcare Assistant to join the diverse team in Day Surgery Unit, which is an expanding unit undergoing an exciting renovation. Day Surgery Unit is a busy unit with seven operating theatres, offering day-case surgeries and overnight stays for elective and trauma surgery patients. We are looking for an enthusiastic individual with NHS or Healthcare sector experience in a hospital ward/inpatient setting.
As a Band 3 HCA you will be responsible for providing high standards of care. Your role will involve assisting the nursing staff with some clinical duties. Training will be arranged for you to achieve these skills. Being a Band 3 HCA also means you will lead by example and supervise and support junior members of staff to improve and maintain high standards of care.
The successful applicant should be highly motivated with good interpersonal skills and be able to work under pressure and work well within the team. They should have a keen desire to provide and maintain a high standard of care at all times.
Please note this role requires you to be flexible to work days and nights, to meet the needs of the ward roster and the safe staffing of our ward.
PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Main duties of the job
Provide high quality clinical care to patients, in line with the Trust values and in accordance with professional regulations
Accept delegated responsibility for specific activities/areas from the lead nurse
Work in line with Trust policies, objectives, protocols and local guidelines, whilst also being aware of the importance of their role in supporting members of the team, and always adhering to the Trust values
Work autonomously and with others to always deliver high standards of care to patients.
Communicate in line with Trust values, to patients, carers and staff at all times.
Take every opportunity to continue to develop, practice and expand their own general and specialist nursing skills
Maintain high standards of professional and ethical responsibility, and accountability
Under the supervision of a registered nurse assisting the Ward/Department team in providing the highest possible standard of care for patients and their families/carer.
The post holder will take undertake a range of tasks and duties as delegated by a registered nurse
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Clinical
To have knowledge of the medical equipment required, and to ensure this equipment is always available and in good working order
Use clinical standards to participate in the process of monitoring the quality of care delivered. Act to ensure that nursing practice is of the highest standard, in line with Trust and CQC standards.
Assist with the evaluation of care and initiate any action required, for example liaising with the multidisciplinary team as appropriate.
Undertake any reasonable and relevant clinical or non-clinical functions commensurate with their banding
Recognise and act on situations that may be detrimental to the health and well-being of the individual
Report accidents, incidents and losses, in line with Trust policy
Take on extra duties/responsibilities as delegated and agreed by the Senior Sister / Matron within their capability/limitations.
Professional
Maintain professional behaviour at all times and promote a positive image of Chelsea and Westminster Hospital NHS Foundational Trust at all times, in line with Trust values
Contribute to a high quality safe working environment in which patients receive a high standard of care
Understand and practice in accordance with Trust and Treatment Centre policies and procedures
Maintain a safe working environment recognising the health and safety requirements of patients, staff and visitors
Ensure all strategies, policies and protocols relating to infection control are implemented and monitored and that appropriate and timely action is taken in response to ensure the prevention of control of infection
Protect patient confidentiality and act according to the Data Protection Act
Understand local audit processes and participate in Trust audits locally
Work with members of the team implementing a quality approach to service provision, in line with Trust Quality Care Standards
Report all complaints, incidents or accidents to the Lead Nurse and take appropriate action
Education and Development
Be responsible for, and demonstrate personal professional development, maintain up to date clinical skills and ensure mandatory training is always current
Ensure own appraisal is up to date
Communication
Ensure that communication is effective between the patient, relatives and members of the multidisciplinary team
Ensure communication is used effectively in the interest of patient care, including the use of clinical incident reporting if necessary
Demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations and recognising individuality and rights for each patient in line with Trust Values
Work cohesively with all members of the breast team in ensuring that the very best services are provided to patients at all times
Work effectively within a diverse environment
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions
Job description
Job responsibilities
Clinical
To have knowledge of the medical equipment required, and to ensure this equipment is always available and in good working order
Use clinical standards to participate in the process of monitoring the quality of care delivered. Act to ensure that nursing practice is of the highest standard, in line with Trust and CQC standards.
Assist with the evaluation of care and initiate any action required, for example liaising with the multidisciplinary team as appropriate.
Undertake any reasonable and relevant clinical or non-clinical functions commensurate with their banding
Recognise and act on situations that may be detrimental to the health and well-being of the individual
Report accidents, incidents and losses, in line with Trust policy
Take on extra duties/responsibilities as delegated and agreed by the Senior Sister / Matron within their capability/limitations.
Professional
Maintain professional behaviour at all times and promote a positive image of Chelsea and Westminster Hospital NHS Foundational Trust at all times, in line with Trust values
Contribute to a high quality safe working environment in which patients receive a high standard of care
Understand and practice in accordance with Trust and Treatment Centre policies and procedures
Maintain a safe working environment recognising the health and safety requirements of patients, staff and visitors
Ensure all strategies, policies and protocols relating to infection control are implemented and monitored and that appropriate and timely action is taken in response to ensure the prevention of control of infection
Protect patient confidentiality and act according to the Data Protection Act
Understand local audit processes and participate in Trust audits locally
Work with members of the team implementing a quality approach to service provision, in line with Trust Quality Care Standards
Report all complaints, incidents or accidents to the Lead Nurse and take appropriate action
Education and Development
Be responsible for, and demonstrate personal professional development, maintain up to date clinical skills and ensure mandatory training is always current
Ensure own appraisal is up to date
Communication
Ensure that communication is effective between the patient, relatives and members of the multidisciplinary team
Ensure communication is used effectively in the interest of patient care, including the use of clinical incident reporting if necessary
Demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations and recognising individuality and rights for each patient in line with Trust Values
Work cohesively with all members of the breast team in ensuring that the very best services are provided to patients at all times
Work effectively within a diverse environment
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions
Person Specification
Education and qualifications
Essential
- Evidence of a good standard of education
- Demonstrate experience of excellent patient/customer service
- Demonstrate experience working with hospital/clinical based systems
- Demonstrate experience of working with sensitive information and possess an understanding of confidentiality
Experience
Essential
- Previous experience in direct care as HCA in a ward area
- Demonstrate ability to work in a team environment
- Health and safety
Skills and knowledge
Essential
- Effective communication skills in English- both written and verbal
- Ability to use own initiative when appropriate
- Ability to deal with complex and sensitive information
- Confidence to deal with patients and members of the public
- Be able to maintain clear and accurate records
- Possess good time management skills
- Excellent telephone manner
- Ability to recognise own limitations
- Possess good organisational skills
- Ability to communicate routine information where there may be barriers to understanding
- Willingness to undertake further training and development
- Ability to manage own workload
- IT skills and awareness
Desirable
- Evidence of moving and handling training
Person Specification
Education and qualifications
Essential
- Evidence of a good standard of education
- Demonstrate experience of excellent patient/customer service
- Demonstrate experience working with hospital/clinical based systems
- Demonstrate experience of working with sensitive information and possess an understanding of confidentiality
Experience
Essential
- Previous experience in direct care as HCA in a ward area
- Demonstrate ability to work in a team environment
- Health and safety
Skills and knowledge
Essential
- Effective communication skills in English- both written and verbal
- Ability to use own initiative when appropriate
- Ability to deal with complex and sensitive information
- Confidence to deal with patients and members of the public
- Be able to maintain clear and accurate records
- Possess good time management skills
- Excellent telephone manner
- Ability to recognise own limitations
- Possess good organisational skills
- Ability to communicate routine information where there may be barriers to understanding
- Willingness to undertake further training and development
- Ability to manage own workload
- IT skills and awareness
Desirable
- Evidence of moving and handling training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.