Job summary
Lead and managing the discharge lounge service to ensure it is smooth, well utilised and an effective resource within the trust providing quality nursing care to patients waiting for discharge from hospital.
Improving utilisation of the discharge lounge thus ensuring timely available beds in the trust from wards to improve and ensure good patient flow across the hospital.
Ensure good patient experience.
Key working relationships-
Clinical site managers
Pharmacy
Discharge hub
Ward managers/nursing staff
Medical/surgical teams
Social services and Community partners
Multidisciplinary teams including transport
Red cross services
Main duties of the job
Maintain high standard of patients care throughout the patients' journey
To co-ordinate and facilitate patient transfers from all adult wards, clinics and ED to the discharge lounge and educate staff of appropriate patients
Provide and maintain all nursing care as needed for patients within the discharge lounge.
Develop and maintain a positive customer service focused environment to ensure excellent patient experience during the discharge process
Support the Trust's goal to reduce length of stay and discharge initiatives such as 2 before 12 and our 4 hour ED standard.
Develop and maintain effective working relationships and communication with the pharmacy department to ensure that patients waiting for their medications are not delayed unnecessarily.
Develop and maintain strong working relationships and communication with the discharge team, clinical site managers and transport team.
To ensure smooth, safe and effective patient transition from hospital to patients discharge arrangements, appropriate transport is booked and follow up arrangements are made.
Share discharge performance with deputy head of site and discharge manager.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Identify problems and actively work towards resolving them.
Actively look for ways to develop the service.
Ensure the safety of all patients including visitors at all times.
Ensuring safe clinical practice is maintained in the unit, especially in relation to junior staff.
Identify own development needs and actively work towards own professional development with support from senior staff.
Maintain the required mandatory training
Maintain a professional portfolio for CPD, ensure all learning outcomes and reflective practice is recorded
Job description
Job responsibilities
Identify problems and actively work towards resolving them.
Actively look for ways to develop the service.
Ensure the safety of all patients including visitors at all times.
Ensuring safe clinical practice is maintained in the unit, especially in relation to junior staff.
Identify own development needs and actively work towards own professional development with support from senior staff.
Maintain the required mandatory training
Maintain a professional portfolio for CPD, ensure all learning outcomes and reflective practice is recorded
Person Specification
Application
Essential
- Registered Nurse with at least 18 months experience in Adult wards or ED
- Evidence of recent professional development
- Qualification in mentoring and assessing
Experience and Knowledge
Essential
- Demonstrates professional awareness and knowledge
- Familiarity with patient flow, patient transport coordination and bed management systems
- Good communication skills
- Excellent customer care skills
- Discharge process knowledge
- Experience managing medical emergencies
- Proficient in basic IT systems including email, Microsoft Office, and electronic patient record systems (e.g. Cerner)
Desirable
- Experience working in a discharge lounge or similar transitional care setting
Person Specification
Application
Essential
- Registered Nurse with at least 18 months experience in Adult wards or ED
- Evidence of recent professional development
- Qualification in mentoring and assessing
Experience and Knowledge
Essential
- Demonstrates professional awareness and knowledge
- Familiarity with patient flow, patient transport coordination and bed management systems
- Good communication skills
- Excellent customer care skills
- Discharge process knowledge
- Experience managing medical emergencies
- Proficient in basic IT systems including email, Microsoft Office, and electronic patient record systems (e.g. Cerner)
Desirable
- Experience working in a discharge lounge or similar transitional care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).