Job summary
To collect all debt owed to the Trust that is assigned to the post holder, this will include debt owed by NHS bodies, Local Authorities, Private & Overseas Patients
You will help resolve disputes & escalate queries where appropriate
Main duties of the job
- Contact customers to secure payment and maintain accurate records of activities.
- To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
- To plan and organise workloads to ensure an effective AR service is maintained
- To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
- Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
- Maintain records of payments receipts and debt collection activities.
- Carry out month-end duties as required, to support the month end close.
- To help with Agreement of Balances exercise where required and as detailed by management
- Provide support to the Collections Manager and deputise as required
- Contribute to AR's system review and analysis.
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Job description
Job responsibilities
- Contact customers to secure payment and maintain accurate records of activities.
- To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
- To plan and organise workloads to ensure an effective AR service is maintained
- To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
- Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
- Maintain records of payments receipts and debt collection activities.
- Carry out month-end duties as required, to support the month end close.
- To help with Agreement of Balances exercise where required and as detailed by management
- Provide support to the Collections Manager and deputise as required
- Contribute to ARs system review and analysis.
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
Job description
Job responsibilities
- Contact customers to secure payment and maintain accurate records of activities.
- To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
- To plan and organise workloads to ensure an effective AR service is maintained
- To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
- Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
- Maintain records of payments receipts and debt collection activities.
- Carry out month-end duties as required, to support the month end close.
- To help with Agreement of Balances exercise where required and as detailed by management
- Provide support to the Collections Manager and deputise as required
- Contribute to ARs system review and analysis.
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
Person Specification
Experience
Essential
- Experience of working in Credit Control
- Experience of working in Finance or Accounts role in any sector
Desirable
- Experience of working in Finance within the NHS
Skills and Knowledge
Essential
- Familiar with Computerised Financial Ledgers
- Working knowledge of Microsoft Office, including Outlook, Excel & Word
Desirable
- Familiar with NHS based patient systems including Compucare & Cerner
- Intermediate or Advanced Excel skills
- Familiar with Oracle based software
Person Specification
Experience
Essential
- Experience of working in Credit Control
- Experience of working in Finance or Accounts role in any sector
Desirable
- Experience of working in Finance within the NHS
Skills and Knowledge
Essential
- Familiar with Computerised Financial Ledgers
- Working knowledge of Microsoft Office, including Outlook, Excel & Word
Desirable
- Familiar with NHS based patient systems including Compucare & Cerner
- Intermediate or Advanced Excel skills
- Familiar with Oracle based software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.