IT Admin Support Officer

Job description

Job responsibilities

Key responsibilities

• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite front of house duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role

• Operations teams
• Applications teams
• Development teams
• Cyber security team
• IT Director
• Administrative support staff in other directorates and other NWL IT departments
• External agencies

• Providing Front of House reception duties for the Harbour Yard IT Offices
• Managing procurement requests from Trust staff for IT hardware/software purchases raised through the ServiceNow IT service management system.
• Raising purchase orders and receiving goods delivered to Harbour Yard Offices
• Setting up new suppliers on the procurement system
• Managing the onsite stock of equipment coming and going at Harbour Yard IT offices.
• Obtaining and preparing quotes for IT equipment for business cases
• Fire Marshal for IT Offices at Harbour Yard
• Managing diary and booking appointments and rooms for IT Director
• Managing compliance of statuary and mandatory training of IT department staff. Ensuring staff complete their training and remain compliant.
• Managing orders for stationary and keeping track of stock
• Creating and maintaining department email distribution lists
• Preparing PowerPoint, Word, Excel documents for IT Director
• Tracking audit actions assigned to IT Director.
• Assisting department with administration tasks.
• Evaluating and testing software and applications. Carry out tasks in test scripts and record results of testing.
• Shadow the Digital Support Analyst role.
• Obtain Microsoft and ITIL accreditations through formal training opportunities offered

• Support the smooth and efficient running of the IM&T service, providing a triage point for all Procurement and HR processing
• Directly liaise with all IM&T staff to ensure the department maintains compliance with all Stat Man training requirements. Escalate any noncompliance to the IT Director.
• Directly liaise with IM&T Managers to ensure PDRs for all staff are completed and submitted in line with Trust requirements
• To maintain excellent communication with all managers and staff promoting a positive image of the Trust at all times
• To have a good working knowledge of HR and Procurement systems, provide guidance to IM&T managers in the understanding of the systems and completion of forms and purchase orders.
• Promote and provide technical support to managers and employees in the use of HR, Procurement and Finance systems

• Ensure that all procurement requests in the IT Service Management system are processed and tracked effectively, with accurate and timely progress updates

• Ensure that relevant HR databases such as ESR, SBS, Healthroster, are used effectively, and that information is accurate and up-to-date

• Setting up and maintaining the IT department shared drives and ensuring correct filing of all documents

• Ensuring copies of all contracts are lodged with Trust Procurement team

• Managing diary of IT Director and liaising with other services to resolve appointment issues

• Keeping track of papers that need to be submitted to various Trust Boards and Committees and ensuring these are recorded in IT Directors diary for action

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Person Specification

Essential

Essential

• Knowledge of one or more computer systems through diploma or equivalent level of experience
• Accredited Microsoft qualifications Good level of IT skills in a wide range of areas acquired through qualification or relevant experience.

Desirable

• ITIL Foundation Certificate in IT Service Management
• Qualification in Customer Service / Telephone training
• Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification
• Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Harbour Yard

4 Harbour Ave

London

SW10 0XB

Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)