Job summary
The Clinical Learning and Development Departments manage an extensive range of in-house, and external training and education programmes for multidisciplinary professionals. This post provides essential support for the planning and delivery of these courses and training.
This role involves working at a junior administration level in the Clinical Learning and Development administration team providing high quality, customer-led services to the Trust and Clinical Learning and Development Team. As a member of the Administration team, the post holder will support with the efficient and smooth running of the Centre, and act as front of house supporting the Education Administration team Co-ordinator.
Main duties of the job
- Manage general mail inbox, support diary management and training co-ordination, manage room bookings, organise catering requests for National Courses.
- Collaborate with Learning and Development, clinical teams and education providers for the development and delivery of in-house programmes, including performing data entry.
- Greeting and assisting candidates/facilitators, answering phone calls and handling inquiries.
- Managing the reception and education centres cross site.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.
We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
- We employ over 7,000 staff and 500 volunteers
- We treat someone in A&E every 90 seconds
- We deliver a baby every 50 minutes
- We operate on a patient every 16 minutes
- We do 50 imaging procedures each hour
- We serve a diverse population of 1.5 million from the beginning to the end of life
Our values
Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Job description
Job responsibilities
Roles and responsibilities
- Working with the centres clinical educational staff and centre co-ordinator, develop an annual plan of education facility room usage and bookings, negotiating where necessary to balance training requirements with resources and other priorities
- Assist in the evaluation processes for the clinical education courses delivered by the Clinical L&D team as well as other clinical departments as agreed by senior management.
- Assist, and manage elements as delegated by centre co-ordinator, the administration of all Clinical L&D courses, ensuring the required support to clinical teams is delivered, supporting the application, pre-course in-course and post course requirements.
- Assist in the implementation of processes utilised for recording and reporting all Clinical L&D training delivered and maintain effective records of facility usage.
- Liaise with managers at all levels in the organisation to ensure attendance at training, influencing where necessary to identify practical solutions to non- completion or attendance.
- Liaise regularly with the all Clinical learning and development teams to identify effective strategies to secure good attendance at learning events.
- Oversee the maintenance of the educational facilities in excellent working order, ensuring accessibility, lighting and health and safety meet the required standards
Job description
Job responsibilities
Roles and responsibilities
- Working with the centres clinical educational staff and centre co-ordinator, develop an annual plan of education facility room usage and bookings, negotiating where necessary to balance training requirements with resources and other priorities
- Assist in the evaluation processes for the clinical education courses delivered by the Clinical L&D team as well as other clinical departments as agreed by senior management.
- Assist, and manage elements as delegated by centre co-ordinator, the administration of all Clinical L&D courses, ensuring the required support to clinical teams is delivered, supporting the application, pre-course in-course and post course requirements.
- Assist in the implementation of processes utilised for recording and reporting all Clinical L&D training delivered and maintain effective records of facility usage.
- Liaise with managers at all levels in the organisation to ensure attendance at training, influencing where necessary to identify practical solutions to non- completion or attendance.
- Liaise regularly with the all Clinical learning and development teams to identify effective strategies to secure good attendance at learning events.
- Oversee the maintenance of the educational facilities in excellent working order, ensuring accessibility, lighting and health and safety meet the required standards
Person Specification
Trust Values
Essential
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Education and Qualifications
Essential
- Educated to GCSE level or equivalent experience
Desirable
- Evidence of relevant professional development: ?CIPD or other Training qualification ?ECDL / ITQ or equivalent
Experience
Essential
- Working with a variety of stakeholders.
- Small to medium sized database management.
- Experience of computer based training.
- Experience of working with Outlook.
Desirable
- Working in NHS or other health service environment
- Familiarity with ESR/OLM database.
- Knowledge of Mandatory Training Programmes.
Skills
Essential
- PC skills
- Ability to work under supervision as part of a team
- Organisational skills in order to plan and prioritise workload
- Able to input data accurately and pay attention to detail
Desirable
- Knowledge of ESR/OLM
- Knowledge of NHS (CSTF) mandatory training requirements
Personal Qualities
Essential
- Excellent interpersonal skills
- Excellent verbal and written interpersonal communication skills
- Work well as part of a team.
Desirable
- Evidence of interacting with a wide range of people.
Person Specification
Trust Values
Essential
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Education and Qualifications
Essential
- Educated to GCSE level or equivalent experience
Desirable
- Evidence of relevant professional development: ?CIPD or other Training qualification ?ECDL / ITQ or equivalent
Experience
Essential
- Working with a variety of stakeholders.
- Small to medium sized database management.
- Experience of computer based training.
- Experience of working with Outlook.
Desirable
- Working in NHS or other health service environment
- Familiarity with ESR/OLM database.
- Knowledge of Mandatory Training Programmes.
Skills
Essential
- PC skills
- Ability to work under supervision as part of a team
- Organisational skills in order to plan and prioritise workload
- Able to input data accurately and pay attention to detail
Desirable
- Knowledge of ESR/OLM
- Knowledge of NHS (CSTF) mandatory training requirements
Personal Qualities
Essential
- Excellent interpersonal skills
- Excellent verbal and written interpersonal communication skills
- Work well as part of a team.
Desirable
- Evidence of interacting with a wide range of people.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).