Job summary
Medical e-Rostering Analyst
The Medical e-Rostering Analyst will play a key role in ensuring and promoting the efficient use of eRostering following implementation. This includes being able to build, amend and analyse rotas and support service users with training and business as usual as a whole. The successful candidate will be able to problem solve any issues that arise to find suitable solutions that further support the organisation. You will have excellent communication skills and the ability to engage and negotiate with key stakeholders to ensure we build on the progress made to date and that eRostering in the medical workforce is a success.
Main duties of the job
Key Skills Required
o In-depth knowledge of eRostering related applications i.e. HealthRoster V11 / EOL/MOL
o Experience of eRostering in the Medical Workforce using HealthRoster
o Experience in developing processes and guidance material for end users
o Experience in delivering training and presenting information to groups of people.
About us
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.
Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.
We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Job description
Job responsibilities
First line support:
- Provide first line support to the Medical & Dental HealthRoster users throughout the trust and cover other staff group e-Rostering as necessary.
- Analyse and log all support calls to the HealthRoster Support Team, providing analysis reports on support call trends and identify areas for improvement.
- Provide a rapid response to HealthRoster users who log calls related to ESR payroll
- Monitor the HealthRoster support email account on an hourly basis to deal with outstanding support calls, queries or questions from users.
- Escalate to the HealthRoster manager and or Allocate Software Team for efficient resolutions as needed
- Add all medical new starters on Healthroster as requested.
- Remove all medical leavers from Healthroster as requested.
- Ensure that all the substantive postings have the correct payroll numbers assigned.
- Create logins and password for new clinical users.
System/service maintenance and improvement:
- Involvement in workforce projects as applicable (both erostering specific and larger projects as part of the wider HR function).
- Ability to cross cover and collaborate with non-medical rostering analysts as part of the wider team to maintain and improve Nursing, AHP and admin staff group rostering
- Work alongside the Medical Workforce Team to build new or redesigned medical staffing patterns and shift requirements into HealthRoster on an ad-hoc basis and ahead of junior doctor rotation periods.
- Act as a system expert and provide e-rostering training both online and in person to medical staff in both one to one and group sessions.
- Apply a full knowledge of NHS/local trust Policies and Procedures related to rostering including Working Time Directive, Junior Doctors Contract, Consultant and SAS Job Planning, Flexible Working, Annual Leave, Sickness Absence Policies, and an ability to appropriately highlight and escalate where rostering practice does not comply with policies and procedures.
- Attend the HealthRoster operational group meetings in place of the E-Rostering Manager as required.
- Champion the use of e-Rostering across the medical workforce and work to ensure that all the directorates are using the system and seeing benefits of its use via KPI reporting.
Job description
Job responsibilities
First line support:
- Provide first line support to the Medical & Dental HealthRoster users throughout the trust and cover other staff group e-Rostering as necessary.
- Analyse and log all support calls to the HealthRoster Support Team, providing analysis reports on support call trends and identify areas for improvement.
- Provide a rapid response to HealthRoster users who log calls related to ESR payroll
- Monitor the HealthRoster support email account on an hourly basis to deal with outstanding support calls, queries or questions from users.
- Escalate to the HealthRoster manager and or Allocate Software Team for efficient resolutions as needed
- Add all medical new starters on Healthroster as requested.
- Remove all medical leavers from Healthroster as requested.
- Ensure that all the substantive postings have the correct payroll numbers assigned.
- Create logins and password for new clinical users.
System/service maintenance and improvement:
- Involvement in workforce projects as applicable (both erostering specific and larger projects as part of the wider HR function).
- Ability to cross cover and collaborate with non-medical rostering analysts as part of the wider team to maintain and improve Nursing, AHP and admin staff group rostering
- Work alongside the Medical Workforce Team to build new or redesigned medical staffing patterns and shift requirements into HealthRoster on an ad-hoc basis and ahead of junior doctor rotation periods.
- Act as a system expert and provide e-rostering training both online and in person to medical staff in both one to one and group sessions.
- Apply a full knowledge of NHS/local trust Policies and Procedures related to rostering including Working Time Directive, Junior Doctors Contract, Consultant and SAS Job Planning, Flexible Working, Annual Leave, Sickness Absence Policies, and an ability to appropriately highlight and escalate where rostering practice does not comply with policies and procedures.
- Attend the HealthRoster operational group meetings in place of the E-Rostering Manager as required.
- Champion the use of e-Rostering across the medical workforce and work to ensure that all the directorates are using the system and seeing benefits of its use via KPI reporting.
Person Specification
Skills & knowledge
Essential
- Proficient in the use of e-Rostering Packages and evident experience of working with the Medical and Dental staffgroup
Experience
Essential
- Demonstrable experience of building and designing Doctor rotas
Education and Qualifications
Essential
- Educated to Degree or Equivalent
Person Specification
Skills & knowledge
Essential
- Proficient in the use of e-Rostering Packages and evident experience of working with the Medical and Dental staffgroup
Experience
Essential
- Demonstrable experience of building and designing Doctor rotas
Education and Qualifications
Essential
- Educated to Degree or Equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.